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Overseas Pakistani Friends Helpline

Dear Friends

Every day I receive a lot of emails from the visiting friends seeking my help to resolve their issues. Most of the people are not aware of the fact that I myself am an ordinary overseas Pakistani and cannot do anything good for them.  I wish I could be of some help for them but in most of the cases I find myself unable to extend a helping hand. Now I have decided to post all those complaints here.

I shall try to forward all genuine complaints to Overseas Pakistanis Foundation and other concerned departments, where possible. I would also like to request visiting friends to help the complainants if possible by giving them a better advice and provide useful information if they have it.

Today I have received a message from an overseas Pakistani lady residing in Qatar, which I am posting here.

I am also posting the details of the law against land grabbing, along with all the contact details of Overseas Pakistanis Foundation officials.

OVERSEAS PAKISTANIS DIVISION, OLD PMI Building, Zero Point, Islamabad.

Law against Land Grabbing

The Gazette of Pakistan

EXTRAORDINARY

PUBLISHED BY AUTHORITY

(ISLAMABAD, THURSDAY, JULY 7, 2005)

PART – I

Acts, Ordinances, President’s Orders and Regulations
SENATE SECRETARIAT
Islamabad, the 6th July, 2005

The following Act of Majlis-e-Shoora (Parliament) received the assent of the President on 30th June, 2005, is hereby published for general information:-

ACT NO.XI OF 2005

An Act to curb the activities of the property grabbers

WHEREAS it is expedient to protect the lawful owners and occupiers of immovable properties from their illegal or forcible dispossession there from by the property grabbers;

It is hereby enacted as follows:-

1. Short title, extent and commencement

(1) This Act may be called the Illegal Dispossession Act, 2005 It extends to the whole of Pakistan. It shall come into force at once.

2. Definitions

In this Act, unless there is anything repugnant in the subject or context, “Court” means the Court of Session; “Code” means the Code of Criminal Procedure, 1898 (Act V of 1898); “occupier” means the person who is in lawful possession of a property; “owner” mean the person, who actually owns the property at the time of his dispossession, otherwise than through a process of law; and “Property” means immovable property.

3. Prevention of illegal possession of property, etc

(1) No one shall enter into or upon any property to dispossess, grab, control or occupy it without having any lawful authority to do so with the intention to dispossess, grab, control or occupy the property from owner or occupier of such property.Whoever contravenes the provisions of the sub-section (1) shall, without prejudice to any punishment to which he may be liable under any other law for the time being in force, be punishable with imprisonment which may extend to ten years and with fine and the victim of the offence shall also be compensated in accordance with the provision of section 544 A of the Code.

4. Cognizance of offence

(1) Notwithstanding anything contained in the Code or any law for the time being in force, the contravention of section 3 shall be triable by the Court of Session on a complaint. (2) The offence under this Act shall be non-cognizable. (3) The Court at any stage of the proceedings may direct the police to arrest the accused.

5. Investigation and procedure

(1) Upon a complaint the Court may direct the officer-in-charge of police station to investigate and complete the investigation and forward the same within fifteen days to the Court. Provided the Court may extend the time within which such report is to be forwarded in case where good reasons are shown for not doing so within the time specified in this sub-section.

(2) On taking cognizance of a case, the Court shall proceed with the trial from day to day and shall decide the case within sixty days and for any delay, sufficient reasons shall be recorded.

(3) The Court shall not adjourn the trial for any purpose unless such adjournment is in its opinion, necessary in the interest of justice and no adjournment shall in any case be granted fro more than seven days.

6. Power to attach property

(1) If the Court is satisfied that none of the persons are in possession immediately before the commission of the offence, the Court may attach the property until final decision of the case. (2) In case of attachment, the methods of its management, safeguard against natural decay or deterioration shall be determined by the Court.

7. Eviction and mode of recovery as interim relief

(1) If during trial the Court is satisfied that a person is found prima facie to be not in lawful possession, the Court shall, as an interim relief direct him to put the owner or occupier, as the case may be, in possession.

(2) Where the person against whom any such order is passed under sub-section (1) fails to comply with the same, the Court shall, notwithstanding any other law for the time being in force, take such steps and pass such order as may be necessary to put the owner or occupier in possession.

(3) The Court may authorize any official or officer to take possession for securing compliance with its orders under sub-section (1). The person so authorized may use or cause to be used such force as may be necessary.

(4) If any person, authorized by the Court, under sub-section (3), requires police assistance in the exercise of his power under this Act, he may send a requisition to the officer-in-charge of a police station who shall on such requisition render such assistance as may be required.

(5) The failure of the officer-in-charge of police station to render assistance under sub-section (4) shall amount to misconduct for which the Court may direct departmental action against him.

8. Delivery of possession of property to owner, etc.

(1) On conclusion of trial, if the Court finds that an owner or occupier of the property was illegally dispossessed or property was grabbed in contravention of section 3, the Court may, at the time of passing order under sub-session.

(2) of that section, direct the accused or any person claiming through him for restoration of the possession of the property to the owner or, as the case may be, the occupier, if not already restored to him under section 7. (2) For the purpose of sub-section (1), the Court may, where it is required, direct the officer-in-charge of the police station for such assistance as may be required for restoration of the possession of the property to the owner or, as the case maybe, the occupier.

9. Application of Code.

(1) Unless otherwise provided in this Act, the provisions of the Code of Criminal Procedure, 1898 (V of 1898), shall apply to proceedings under this Act.
RAJA MUHAMMAD AMIN,
Acting Secretary

http://www.opf.org.pk/home/landgrabing.html

Email: opdivison@opf.gov.pk

Contact OPF

Shahrah-e-Jamhouriat, Sector G-5/2,
Post Box No. 1470, Islamabad (Pakistan).
U.A.N: 111-040-040

Postal Code # 44000

Phone # 051 – 9203267, 9048320

Fax # 051 – 9224335, 051 – 9211613

E-mail: info@opf.org.pk

Contact Officials

You may contact the Officers of OPF at the following address:

Overseas Pakistanis Foundation
G-5/2, Shahrah-e-Jamhuriat,
Islamabad.

Contact PersonDesignationExtensionTelephone (Direct)E-mail
MD’s SECRETARIAT

Syed Nayyar Hasnain Haider

Managing Director 9219119md@opf.org.pk
MUHAMMAD NASEEMPSO to MD2319224516 
ADMINISTRATION & PERSONNEL/MIS

HABIB-UR-REHMAN KHAN

Secretary OPF/BOG4059205122hur.khan@opf.org.pk
MUHAMMAD OMARGM (A&P)4099221061 
CH. SHAHZAD IQBALJD (Pers)2119224517 
TAHIR AHMED BUKHARIJD (Admin)2169207821 
MUHAMMAD ARSHAD ALIJD (MIS)2879206122arshad@opf.org.pk
SAGHER AHMEDDD (Admin)217  
IRFAN FAROOQLAW OFFICER215  
ADMIN SECTION 218 admin@opf.org.pk
PERSONNEL SECTION 222 personnel@opf.org.pk
HOUSING & WORKS DIVISION

F.K. SHERWANI

GM4289219125 
SYED SAMIR HAIDERJD2469221065 
KHALID IQBALJD3019208750 
SYED IQBAL SHAHJD2429219126 
MUBASHIR AHMED KHANJD   
HOUSING DIVISION 251 housing@opf.org.pk
WORKS SECTION 236 housing@opf.org.pk
FINANCE DIVISION

M. Y. BHUTTOR

Director4179210264myb@opf.org.pk
FAHEEM ATHARJD2629208288 
SYED KAMAL AHMEDJD2619207102 
FINANCE SECTION 265 finance@opf.org.pk
EDUCATION DIVISION

Brig (Retd) FAROGH ANJUM

Director /Officiating Secretary BOG4139213582 
JAMIL AFZAL CHEEMAGM4249210154 
Sh. ANJUM SHAHZADGM4199204663 
ABRAR AHMED AWANJD2839214508 
IFTIKHAR AHMEDJD 9222692 
EDUCATION DIVISION 248 education@opf.org.pk
WELFARE & SERVICES DIVISION

ISRAR KHAN JAMALI

Director4119219122 
M. BASHIR ABIDGM4259210154 
HUSSAIN ANWAR KHANJD2909219137 
HAFIZ M. SAEED KHALIDJD2089219123 
NARGIS NAQVIJD3029206784 
A. B. RUBINAJD3079220854 
WELFARE & SERVICES DIVISION 308 / 310 welfare@opf.org.pk
COMPLAINT CELL 294 complaints@opf.org.pk
FERC SECTION 289 ferc@opf.org.pk
Registration Section 292 regn@opf.org.pk
ERC Section 296 erc@opf.org.pk
OVERSEAS PAKISTANIS PENSION TRUST / INTERNAL AUDIT DIVISION

A. A. ASAD KHAN

Acting Executive Director4229206687pension@opf.org.pk
ABRAR-UN-NABI BAIGHead of Investment / Fund Manager2889216358 
Ch. JAMSHED AKHTARDD (IAD)213  
OPPT SECTION 279  
PUBLICITY & MARKETING CELL

K. M. MUSTAFA

JD3119221063yw@opf.org.pk
TANVEER HUSSAINAD2829224518 

Complaint Cell

Under the directive of Chief Executive in Pakistan, a Complaint Cell had been established in the Ministry of Labour, Manpower & OPs on 14th June, 2001 directing OPF to expeditiously process the complaints of overseas Pakistanis received through the Complaints Cell of the Ministry. Subsequently, a Complaint Cell has been established/reorganised in OPF (Welfare & Services Division) on 19-09-2003.

The cell deals with the following nature of complaints/grievances, which are usually received through Complaint Cell established in the Prime Minister’s Secretariat, Ministry of LM&OPs, Foreign Mission Abroad as well directly from the OPs:-

  • Property Disputes and Housing Societie
  • Family Disputes
  • Criminal Cases
  • Telephone connection/problems
  • Electricity connections/problems
  • Sui Gas connection/problems
  • Water connection
  • PIA/Other Airlines cases
  • Employments requests/recommendations
  • Financial Matters/Disputes
  • Bank related matters
  • Co-operative Societies/Taj Companys Claims
  • Advisory Services/General information
  • Any other nature of complaints

The above assignments have been divided (subject wise) into three main sections, which are handled by Assistant Directors under the guidance of Joint Director (Complaint Cell) and supervision of General Manager (Welfare & Services) being head of the Division.

Before the establishment of complaint cell, the above nature complaints were dealt by the Services Section, Welfare & Services Division, OPF, Islamabad. Since 1982, about 19,439 cases of above nature have been received, out of which 163,41 have been settled/action taken up to 31st January, 2007.

PROCEDURE/FOLLOW UP ACTIONS FOR EARLY RESOLUTION OF COMPLAINTS

  • 1. After examining the case in detail, the compliant received in OPF Head Office (Complaint Cell) is disposed off within 3/ 4 days positively. As per directions of Minister of State the complaint is acknowledged the same on the next day.
  • 2. All complaints related to various provinces received at OPF Head Office are forwarded to OPF Regional Offices (Regional Heads) nominated as focal points vide PM, Secretariat U.O No. 1(1)/2003-OP (CC) Part dated 08-11-2003, already circulated vide OPF Head Office Letter No. 3014/26/Com.Cell/01 dated 25th November, 2003. Whereas, the complaints relates to the accessible Districts to Head Office (i.e. Islamabad, Rawalpindi, Jhelum, Chakwal, Attock, Gujrat, Mandi Bahauddin, Sargodha, Mianwali, Layyah, Khushab, Bakhar, Faisalabad, Haripur, Abbottabad, Manshera, Batgram, Shangla,, Muzaffarabad, Bagh, Rawalakot, Suddontti) are dealt directly by the Complaint Cell at OPF Head Office.
  • 3. The Regional office take up the case with the concerned authorities/department (focal points) for their appropriate action with a copy to applicant and OPF Head Office (Complaint Cell) within 2/3 days after receipt of complaint.
  • 4. First written reminder is issued after two weeks from the date of issue of original letter. The second reminder is sent to concerned quarters accordingly.
  • 5. If no response is received from the concerned department even after two reminders, the Regional Heads are requested to either send an officer to concerned department or talk to higher authorities for the resolution of complaint. The similar procedure will be followed in the Head Office. Such an action is required for two reasons. There are possibilities that letter has not reached the concerned quarters. If not received, the same is sent on correct address.
  • 6. The outcome from the concerned quarter is conveyed directly to the applicants by the Regional Office under intimation to Head Office (Complaint Cell).
  • 7. Regional offices submit their progress report on the required proforma on monthly basis for perusal of competent authority.
  • 8. Where the complaint remains unresolved despite efforts made by the Regional offices the matter is referred to Head Office for immediate and appropriate action at a senior level.

Contactt address

Mr. Israr Khan Jamali

Director Welfare & Services
OPF Head Office,
Shahrah-e-Jamhuriat, G-5/2, Islamabad
Ph: 051 – 9219122

Click for online complaint submission to wafaqi Mohtasib 

252 thoughts on “Overseas Pakistani Friends Helpline”

  1. PAKISTANI MOBILE COMPANIES HAS DECREASED INTERNATIONAL ROAMING CHARGES
    (Comments edited by moderator; no advertisements please)

    1. Dear Rahim, I would strongly log my protest over this commercial advertisment here. This Forum not be allowed to allure public.

      Regard Javed

      1. Javed sahib
        Advertisement has been removed, As you know we do not allow any advertisements here but I thought this one could be beneficial for some. I am sorry for the inconvenience.

  2. a.a i have approached here after facing greatly typically democratic situation that we are standing in a queue waiting for our turn but the influentials get their work done with an upper hand and you can just watch and act as SUMMUM BUKMUN. I am here to complain about the opf educational rules that are merciless enough not to let any deserving person avail his chance.
    why it is so that secretary appointed in a big city can say so openly to you that no sir, there is no need to do his work.the people of small cities turn to big city just to get big city allowance.
    opf authorities are not solving my problem.but a lame option is given to me which is harder than the present one.
    and an otherwise message is said to me instead ‘to quit’.
    i dont know what to do?
    in now a days,it ll not be wise at all to leave a permanent job….. then what……should ….i….do?

    1. Sitting in OPF enjoying your salary and allowance entirely out of our pockets and none from the Government exchequer, and what care you all give to communications of Overseas Pakistanis coming in your office then why are you now crying. I remember a few years back an Assistant Director of WAPDA committed suicide by jumping 4th floor of WAPDA Pension Office. He was despair because long ago he had retired but was being dilly dagged and was not being paid pension. This man himself had been working in this office for years and what he did with other retired he was tasting the same medicine through hands of his ex-colleagues.

  3. Dear readers,
    We are a Uk based company offering our service to Pakistani’s abroad who have problems with family or other land grabbers taking over their land. We can help to get back your land.

    If you wish to know more about what we offer then please contact us on the following email: mumtazaly@hotmail.com

    Thank you.

    Mumtaz Ali

  4. Dear Brother and sisters,

    I want to make organization and arrange protest against government of Pakistan, gainst the

    Law of HAQ-I-SHUFA in Pakistan as it is the first step towards the grabbibg property of overseas

    Pakistani.This law should be abolished. I need your help in this regard.If any one of you have any i

    information and paper work please send it to me.

    Please help me in this regard and contact me on this below e mail address.

    with reagard,

    Dr M Noor
    e-mail- specialistsurgeon@yahoo.co.uk
    tel.no.- 00447795109561

    1. The word “protest” has no meaning in our beloved country. The word has lost any meanings atleast since 1990 in the eyes of our Government or its departments. Haqshufa is a good law but of course it has been misused mostly against Pakistanis working abroad. In case you wish to do effort then the only hope is you file a Public Interest Litigation with the Supreme Court of Pakistan on a simple paper quoting therein that you were doing the same in the larger interest of the community. I filed a similar case sometime in 1990 pleading that dormant accounts billions of worth lying since decades with banks be made public so that heirs could know. I had to face tough resistence then. I was then working abroad. I was summoned in Pakistan Embassy there asking me as to why like a mad man I keep writing such things. I only read in the newspaper a small news item that SC passed order on it but I could not get a copy of the same being away from home at that time. Later banks started declaring lists of such accounts in newspapers and some lists on websites of banks. There is no harm in trying but remember there would be strong lobbies who want statusquo in Haq shuffa law. Wish you good luck and if you may need any assistance this senior citizen would be glad.

    1. I would advise every one to be careful. No Overseas Pakistani should ever deal with any agent more particularly when it is a matter of “purchase”.

  5. i have found this article very useful i have also one of them where his land is grabed by thier relatives. i am here since from 29 years in the kingdom of saudi arabia now i can take the help even from you. also please give me the relevent field of grabing property dealing help desk in opf. or some of my oversease friend which they are effected by same fashion please do write to me at my email id ;——-fsher33@yahoo.com
    or my cell num_;;;;;;;+966 508516638 just messege to me and i will call to him/her for further.

    many thanks and best regards.

    falak sher

    1. Stupid move, waste of time and then expecting result. There are certain matters in life on which one must consult those who have some “perfect” knowledge about the field before starting wasting time like writing on this Forum. When you do not understand what is OPF BLog, what is Human Rights Cell in the SC and how to address it then why waste your time and “wisdom”

  6. To
    Director Human Rights Cell
    Supreme Court Of Pakistan Islamabad
    Subject:
    VICTIMS OF KUWAIT-IRAQ WAR (1990-1991).
    Respected Sir,
    I, Mrs.Shabana Zulfiqar, on the behalf of my husband Mr. Zulfiqar Ahmad, want to summarize the detail of Kuwait Clash.
    In Sep 2003 an add was published in a newspaper about Kuwait-Iraq war that sufferers should submit their forms to make aments for their losses. So, we also submit our forms along with all details of Kuwait documents.
    In this regard, we wrote the letter to the previous govt.but they had not taken any action on this serious matter, so now we rely on this govt.to do something for victims of that war, we are financially and mentally very disturbed up to now. We lost everything in this war. This war was a great shock for us. Infact it is still a shock because after that war, we are not able to recover completely. For 19long years (1990-2009) we have been dealing with lots of crisis.
    My four children were born in Kuwait.
    Sana Zulfiqar, Hana Zulfiqar, Aisha Zulfiqar and Faisal Zulfiqar.
    Kindly, do something in this regard. We need your co-operation and help, we will be thankful to you.
    Mrs. Shabana Zulfiqar
    (Attorney for)
    Zulfiqar Ahmad
    Contact no
    061-4510741
    0334-6021474
    0333-6129909

  7. To
    Chief Justice Of Supreme Court Of Pakistan,
    Mr. Iftakhar Chudary.
    Subject:
    VICTIMS OF KUWAIT-IRAQ WAR (1990-1991).
    Respected Sir,
    I, Mrs.Shabana Zulfiqar, on the behalf of my husband Mr. Zulfiqar Ahmad, want to summarize the detail of Kuwait Clash.
    In Sep 2003 an add was published in a newspaper about Kuwait-Iraq war that sufferers should submit their forms to make aments for their losses. So, we also submit our forms along with all details of Kuwait documents.
    In this regard, we wrote the letter to the previous govt.but they had not taken any action on this serious matter, so now we rely on this govt.to do something for victims of that war, we are financially and mentally very disturbed up to now. We lost everything in this war. This war was a great shock for us. Infact it is still a shock because after that war, we are not able to recover completely. For 19long years (1990-2009) we have been dealing with lots of crisis.
    My four children were born in Kuwait.
    Sana Zulfiqar, Hana Zulfiqar, Aisha Zulfiqar and Faisal Zulfiqar.
    Kindly, do something in this regard. We need your co-operation and help, we will be thankful to you.
    Mrs. Shabana Zulfiqar
    (Attorney for)
    Zulfiqar Ahmad
    Contact no
    061-4510741
    0334-6021474
    0333-6129909

  8. Plz sir iform me about that when the effectees of iraq-kuwait war will recieve thier claims………!
    i heared that on 14th june 2010 there will b an announcement about this issue………….!
    if u have any information regard to this plz inform me………………!
    nd what’s the order of supreme court to CJP, OPF, and other who involve in this case……………!

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