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Overseas Pakistani Friends Helpline

Dear Friends

Every day I receive a lot of emails from the visiting friends seeking my help to resolve their issues. Most of the people are not aware of the fact that I myself am an ordinary overseas Pakistani and cannot do anything good for them.  I wish I could be of some help for them but in most of the cases I find myself unable to extend a helping hand. Now I have decided to post all those complaints here.

I shall try to forward all genuine complaints to Overseas Pakistanis Foundation and other concerned departments, where possible. I would also like to request visiting friends to help the complainants if possible by giving them a better advice and provide useful information if they have it.

Today I have received a message from an overseas Pakistani lady residing in Qatar, which I am posting here.

I am also posting the details of the law against land grabbing, along with all the contact details of Overseas Pakistanis Foundation officials.

OVERSEAS PAKISTANIS DIVISION, OLD PMI Building, Zero Point, Islamabad.

Law against Land Grabbing

The Gazette of Pakistan

EXTRAORDINARY

PUBLISHED BY AUTHORITY

(ISLAMABAD, THURSDAY, JULY 7, 2005)

PART – I

Acts, Ordinances, President’s Orders and Regulations
SENATE SECRETARIAT
Islamabad, the 6th July, 2005

The following Act of Majlis-e-Shoora (Parliament) received the assent of the President on 30th June, 2005, is hereby published for general information:-

ACT NO.XI OF 2005

An Act to curb the activities of the property grabbers

WHEREAS it is expedient to protect the lawful owners and occupiers of immovable properties from their illegal or forcible dispossession there from by the property grabbers;

It is hereby enacted as follows:-

1. Short title, extent and commencement

(1) This Act may be called the Illegal Dispossession Act, 2005 It extends to the whole of Pakistan. It shall come into force at once.

2. Definitions

In this Act, unless there is anything repugnant in the subject or context, “Court” means the Court of Session; “Code” means the Code of Criminal Procedure, 1898 (Act V of 1898); “occupier” means the person who is in lawful possession of a property; “owner” mean the person, who actually owns the property at the time of his dispossession, otherwise than through a process of law; and “Property” means immovable property.

3. Prevention of illegal possession of property, etc

(1) No one shall enter into or upon any property to dispossess, grab, control or occupy it without having any lawful authority to do so with the intention to dispossess, grab, control or occupy the property from owner or occupier of such property.Whoever contravenes the provisions of the sub-section (1) shall, without prejudice to any punishment to which he may be liable under any other law for the time being in force, be punishable with imprisonment which may extend to ten years and with fine and the victim of the offence shall also be compensated in accordance with the provision of section 544 A of the Code.

4. Cognizance of offence

(1) Notwithstanding anything contained in the Code or any law for the time being in force, the contravention of section 3 shall be triable by the Court of Session on a complaint. (2) The offence under this Act shall be non-cognizable. (3) The Court at any stage of the proceedings may direct the police to arrest the accused.

5. Investigation and procedure

(1) Upon a complaint the Court may direct the officer-in-charge of police station to investigate and complete the investigation and forward the same within fifteen days to the Court. Provided the Court may extend the time within which such report is to be forwarded in case where good reasons are shown for not doing so within the time specified in this sub-section.

(2) On taking cognizance of a case, the Court shall proceed with the trial from day to day and shall decide the case within sixty days and for any delay, sufficient reasons shall be recorded.

(3) The Court shall not adjourn the trial for any purpose unless such adjournment is in its opinion, necessary in the interest of justice and no adjournment shall in any case be granted fro more than seven days.

6. Power to attach property

(1) If the Court is satisfied that none of the persons are in possession immediately before the commission of the offence, the Court may attach the property until final decision of the case. (2) In case of attachment, the methods of its management, safeguard against natural decay or deterioration shall be determined by the Court.

7. Eviction and mode of recovery as interim relief

(1) If during trial the Court is satisfied that a person is found prima facie to be not in lawful possession, the Court shall, as an interim relief direct him to put the owner or occupier, as the case may be, in possession.

(2) Where the person against whom any such order is passed under sub-section (1) fails to comply with the same, the Court shall, notwithstanding any other law for the time being in force, take such steps and pass such order as may be necessary to put the owner or occupier in possession.

(3) The Court may authorize any official or officer to take possession for securing compliance with its orders under sub-section (1). The person so authorized may use or cause to be used such force as may be necessary.

(4) If any person, authorized by the Court, under sub-section (3), requires police assistance in the exercise of his power under this Act, he may send a requisition to the officer-in-charge of a police station who shall on such requisition render such assistance as may be required.

(5) The failure of the officer-in-charge of police station to render assistance under sub-section (4) shall amount to misconduct for which the Court may direct departmental action against him.

8. Delivery of possession of property to owner, etc.

(1) On conclusion of trial, if the Court finds that an owner or occupier of the property was illegally dispossessed or property was grabbed in contravention of section 3, the Court may, at the time of passing order under sub-session.

(2) of that section, direct the accused or any person claiming through him for restoration of the possession of the property to the owner or, as the case may be, the occupier, if not already restored to him under section 7. (2) For the purpose of sub-section (1), the Court may, where it is required, direct the officer-in-charge of the police station for such assistance as may be required for restoration of the possession of the property to the owner or, as the case maybe, the occupier.

9. Application of Code.

(1) Unless otherwise provided in this Act, the provisions of the Code of Criminal Procedure, 1898 (V of 1898), shall apply to proceedings under this Act.
RAJA MUHAMMAD AMIN,
Acting Secretary

http://www.opf.org.pk/home/landgrabing.html

Email: opdivison@opf.gov.pk

Contact OPF

Shahrah-e-Jamhouriat, Sector G-5/2,
Post Box No. 1470, Islamabad (Pakistan).
U.A.N: 111-040-040

Postal Code # 44000

Phone # 051 – 9203267, 9048320

Fax # 051 – 9224335, 051 – 9211613

E-mail: info@opf.org.pk

Contact Officials

You may contact the Officers of OPF at the following address:

Overseas Pakistanis Foundation
G-5/2, Shahrah-e-Jamhuriat,
Islamabad.

Contact PersonDesignationExtensionTelephone (Direct)E-mail
MD’s SECRETARIAT

Syed Nayyar Hasnain Haider

Managing Director 9219119md@opf.org.pk
MUHAMMAD NASEEMPSO to MD2319224516 
ADMINISTRATION & PERSONNEL/MIS

HABIB-UR-REHMAN KHAN

Secretary OPF/BOG4059205122hur.khan@opf.org.pk
MUHAMMAD OMARGM (A&P)4099221061 
CH. SHAHZAD IQBALJD (Pers)2119224517 
TAHIR AHMED BUKHARIJD (Admin)2169207821 
MUHAMMAD ARSHAD ALIJD (MIS)2879206122arshad@opf.org.pk
SAGHER AHMEDDD (Admin)217  
IRFAN FAROOQLAW OFFICER215  
ADMIN SECTION 218 admin@opf.org.pk
PERSONNEL SECTION 222 personnel@opf.org.pk
HOUSING & WORKS DIVISION

F.K. SHERWANI

GM4289219125 
SYED SAMIR HAIDERJD2469221065 
KHALID IQBALJD3019208750 
SYED IQBAL SHAHJD2429219126 
MUBASHIR AHMED KHANJD   
HOUSING DIVISION 251 housing@opf.org.pk
WORKS SECTION 236 housing@opf.org.pk
FINANCE DIVISION

M. Y. BHUTTOR

Director4179210264myb@opf.org.pk
FAHEEM ATHARJD2629208288 
SYED KAMAL AHMEDJD2619207102 
FINANCE SECTION 265 finance@opf.org.pk
EDUCATION DIVISION

Brig (Retd) FAROGH ANJUM

Director /Officiating Secretary BOG4139213582 
JAMIL AFZAL CHEEMAGM4249210154 
Sh. ANJUM SHAHZADGM4199204663 
ABRAR AHMED AWANJD2839214508 
IFTIKHAR AHMEDJD 9222692 
EDUCATION DIVISION 248 education@opf.org.pk
WELFARE & SERVICES DIVISION

ISRAR KHAN JAMALI

Director4119219122 
M. BASHIR ABIDGM4259210154 
HUSSAIN ANWAR KHANJD2909219137 
HAFIZ M. SAEED KHALIDJD2089219123 
NARGIS NAQVIJD3029206784 
A. B. RUBINAJD3079220854 
WELFARE & SERVICES DIVISION 308 / 310 welfare@opf.org.pk
COMPLAINT CELL 294 complaints@opf.org.pk
FERC SECTION 289 ferc@opf.org.pk
Registration Section 292 regn@opf.org.pk
ERC Section 296 erc@opf.org.pk
OVERSEAS PAKISTANIS PENSION TRUST / INTERNAL AUDIT DIVISION

A. A. ASAD KHAN

Acting Executive Director4229206687pension@opf.org.pk
ABRAR-UN-NABI BAIGHead of Investment / Fund Manager2889216358 
Ch. JAMSHED AKHTARDD (IAD)213  
OPPT SECTION 279  
PUBLICITY & MARKETING CELL

K. M. MUSTAFA

JD3119221063yw@opf.org.pk
TANVEER HUSSAINAD2829224518 

Complaint Cell

Under the directive of Chief Executive in Pakistan, a Complaint Cell had been established in the Ministry of Labour, Manpower & OPs on 14th June, 2001 directing OPF to expeditiously process the complaints of overseas Pakistanis received through the Complaints Cell of the Ministry. Subsequently, a Complaint Cell has been established/reorganised in OPF (Welfare & Services Division) on 19-09-2003.

The cell deals with the following nature of complaints/grievances, which are usually received through Complaint Cell established in the Prime Minister’s Secretariat, Ministry of LM&OPs, Foreign Mission Abroad as well directly from the OPs:-

  • Property Disputes and Housing Societie
  • Family Disputes
  • Criminal Cases
  • Telephone connection/problems
  • Electricity connections/problems
  • Sui Gas connection/problems
  • Water connection
  • PIA/Other Airlines cases
  • Employments requests/recommendations
  • Financial Matters/Disputes
  • Bank related matters
  • Co-operative Societies/Taj Companys Claims
  • Advisory Services/General information
  • Any other nature of complaints

The above assignments have been divided (subject wise) into three main sections, which are handled by Assistant Directors under the guidance of Joint Director (Complaint Cell) and supervision of General Manager (Welfare & Services) being head of the Division.

Before the establishment of complaint cell, the above nature complaints were dealt by the Services Section, Welfare & Services Division, OPF, Islamabad. Since 1982, about 19,439 cases of above nature have been received, out of which 163,41 have been settled/action taken up to 31st January, 2007.

PROCEDURE/FOLLOW UP ACTIONS FOR EARLY RESOLUTION OF COMPLAINTS

  • 1. After examining the case in detail, the compliant received in OPF Head Office (Complaint Cell) is disposed off within 3/ 4 days positively. As per directions of Minister of State the complaint is acknowledged the same on the next day.
  • 2. All complaints related to various provinces received at OPF Head Office are forwarded to OPF Regional Offices (Regional Heads) nominated as focal points vide PM, Secretariat U.O No. 1(1)/2003-OP (CC) Part dated 08-11-2003, already circulated vide OPF Head Office Letter No. 3014/26/Com.Cell/01 dated 25th November, 2003. Whereas, the complaints relates to the accessible Districts to Head Office (i.e. Islamabad, Rawalpindi, Jhelum, Chakwal, Attock, Gujrat, Mandi Bahauddin, Sargodha, Mianwali, Layyah, Khushab, Bakhar, Faisalabad, Haripur, Abbottabad, Manshera, Batgram, Shangla,, Muzaffarabad, Bagh, Rawalakot, Suddontti) are dealt directly by the Complaint Cell at OPF Head Office.
  • 3. The Regional office take up the case with the concerned authorities/department (focal points) for their appropriate action with a copy to applicant and OPF Head Office (Complaint Cell) within 2/3 days after receipt of complaint.
  • 4. First written reminder is issued after two weeks from the date of issue of original letter. The second reminder is sent to concerned quarters accordingly.
  • 5. If no response is received from the concerned department even after two reminders, the Regional Heads are requested to either send an officer to concerned department or talk to higher authorities for the resolution of complaint. The similar procedure will be followed in the Head Office. Such an action is required for two reasons. There are possibilities that letter has not reached the concerned quarters. If not received, the same is sent on correct address.
  • 6. The outcome from the concerned quarter is conveyed directly to the applicants by the Regional Office under intimation to Head Office (Complaint Cell).
  • 7. Regional offices submit their progress report on the required proforma on monthly basis for perusal of competent authority.
  • 8. Where the complaint remains unresolved despite efforts made by the Regional offices the matter is referred to Head Office for immediate and appropriate action at a senior level.

Contactt address

Mr. Israr Khan Jamali

Director Welfare & Services
OPF Head Office,
Shahrah-e-Jamhuriat, G-5/2, Islamabad
Ph: 051 – 9219122

Click for online complaint submission to wafaqi Mohtasib 

252 thoughts on “Overseas Pakistani Friends Helpline”

  1. Assalam u alaikum wa rahmatullahi wa barakatuhu to all brothers and sisters,

    Can anyone advise who to communicate with regarding getting an update of our application for kuwait war claim interest mark up for which OPF requested applications almost 2 years ago. We sent the application with all details and documents almost 2 years ago and despite contacting OPF so many times in last 2 years through email, phone and postal mail, we have yet not even reciept confirmation of our application though we have confirmation from TCS courier that our application was recieved by relevant person .

    I will be grateful for any assisstance/ suggesstions/ help.

    Dr Mehmood

    email: drmood52@hotmail.com

  2. asslam o alaikum , tmam bhaiyon se apeal hai k mujhe uk jana hai kam se kam paison mein mujhe koi information nhi hai aur umeed b hai k main zroor jaon ga mager kaise ye nhi pta .agr koi guide ker skta hai to main uska shuker guzar hun ga,mujhe ye b nhi pta k main kaise is page ko, agr koi help kr skta hai to plz mere is number pe ker len, ye meri zindgi ka swal hai mera pyar wahan hai, plzzzz some one help meee, 03016252554

  3. Hello Raheem/Javed
    I went on the cda website, theres lots of text, can you clarify that this is the department that keeps title deeds for property in Islamabad…also Javed I don’t live in Pakistan so its not that easy for me to go into the offices, but I see your point about not trusting estate agents. I’m thinking of getting myself a lawyer out in Islamabad, but a decent one, is this the way forward, do you think.
    Raheem, I followed the link you recommended for cda but the email bounced back to me, It wasn’t recognised!! What do I do now, short of hopping on a plane to Pakistan, which is out of the question for me currently…

    1. Amza, why you want a Lawyer in Islamabad? Enganging a Lawyer or engaging an Estate Agent both are the same and both meaing empting your pockets. There appears to be something you are not spelling our clearly. Tell what actually is the problem and what you clearly need. It might help to guide you proper. If you can not spell out on web for reason at least I can understand then you can explain me through detailed email but keep in mind I am almost 75% blind and I do not sit on interest daily but once a week or once in a fortnight hence do not expect urgent response from me.

      Regards

      Javed

      1. Hello Javed
        Ok in simple english, I would like the title deeds transfered into my 2 brothers names, my father took the house of my mother illegally apparently he paid people, who I don’t know, and we want it back, if we have to do what he did then thats fine, but our problem is we don’t know how to go about this. This is what I need guidance on.

  4. Hi Raheem, thanks for responding…Don’t they keep copies of title deeds somewhere. If I wanted to buy a property in islamabad for example I would need to check that the property belongs to the seller so I would need to check title deeds, where do I go to to do that…In the meantime I will contact the general manager for welfare.
    Thanks once again.

      1. Do’t trust any Estate Agent for this job. Never trust on any information provided by Estate Agent. Go CDA personally, slip “openly” a large paper printed Quaid Photo on it in the pocket of some clerk and check the CDA file yourself. Even after having seen the File you can not take it as guaranteed that the potential deal is safe. For example while in CDA file the seller appears to be genuine even then you do not know to how many others he had already sold that plot through power of attorney. And other thanks too – short of time otherwise.

  5. Hi there
    I need some advice and my situation is this. My mother bought a property about 20 years ago in islamabad for us her children to stay in when we visit. My father and mother were separated at the time but still in nikah, my father married for the second time 15 years ago and started a case in the courts in islamabad and to my knowledge bribed and forged documents and long story short the deeds are apparently now in his name. He has since had 1 daughter and 3 sons with his second wife, we are 6 sister and 2 brothers and my mother passed away 11 years ago.
    I need to know how I can find out who’s name the property title deeds are in and do we have any rights to the property?
    Any guidance and contact details for departments would be appreciated.

  6. iraq kuwait war ka jo form 25 june 2010 ko submitt krwaye thay us waqt opf waly kah rahy thay k 3 month tak ap ko claim mil jain ge.lekin 19 months guzarny k bad b kuch pata ni chala.kindly ye bata den k ye claims kab tak mil jain ge.

  7. assalamo alikam friends this time i am in egypt and i want marrige one jordan girl but pakistani embassi not give me a visa so i dont know what can i do i am sty here two months my money is finish there and i am very upset she is going with me pakistan we get marrige there so plz plz tel me what can i do for this problim thanks

  8. Could any one help me to draw the attention of Chief Justice Supreme Court of Pakistan about the dual criteria of cheap Justice

    TO,
    The Chief Justice,

    Supreme Court of Pakistan,

    ISLAMABAD

    SUB:- PETITION

    Respected Sir,

    With humble request, I beg for justice from your good self as the competent Authority of remedial the hypocritical treatment enumerated as under:-

    1) That I was poisoned with the impugned Standing Order No: 79 dt: 01-09-2001, by treating the matter in hand reverse to the distinct instruction & improper interpreting the principle laid at S.No:2(b):-

    The junior most employees in their respective designation wise groups shall then be retired first, followed by the next senior, till the specified number is reached

    2) That I was appointed as Hydro geologist in BPS-7 on 4-11-1985 and was upgraded with time to time from B-7 to B-17 in the then Fata Development Corporation Ministry of SAFRAN Islamabad (now dissolved & merged in to Governor Secretariat under the administration of Secretary FATA N.W.F.P. Peshawar).

    3) That succinctly the facts to retirement vide above cited Standing Order are that I, was falsely implicated in a criminal case on 26-11-2000 and was sent to jail for judicial trial while I was in active service.

    4) That my salary was withheld without any plausible reason, however in June 2001, L.S.dues of six months were released /delivered through an un-official person.

    5) That pays for the months of July – August were released timely but, without taking trouble of delivering through proper channel.

    6) That oncoming month from September 2001 to December 2002, I received no official information about the reason of stoppage of salary OR my retirement from end of the Department.

    7) That in January 2003, I approached the Deptt: through Legal Advisor requesting therein to release my16 month’s liabilities.

    8) That in Feb: 2003, I was sentenced for life imprisonment by the learnt Session Judge.

    9) That in response to my legal notice, the Deptt: released a cheque of G.S. in March 2003 when I was a life prisoner, again adopting the undue method of deliver, through an un-official person.

    10) That this step was taken intentionally for the reason to keep me in dark from their impugnable order of my illegal retirement especially at a stage when I had no success to obtain the official papers.

    11) That an evil intention and harassment of the Deptt: be evident when a realist keep in view the period of trial (26-11-2000 to 19-02-2003 i.e. date of judgment for my life imprisonment by the learnt Session judge D.I.Khan ),date of my legal notice for the release of my salary(24-01-2003 i.e. the period when I was under trial ),date of issuing G.S. cheque (19-03-2003 i.e. the period when I was sentenced for life imprisonment) and perusing Para 2 (a) of the Standing Order No:79 dated 01-09-2001

    They shall be paid their dues/benefits under this scheme, as described in Para-3 below, within one month from the date of their retirement

    would be certainly able to realize as, unjustified/unlawful role of the Deptt: played at every stage.

    12) That during my life imprisonment in fact, I came to know about my retirement through a third person thus, cause of releasing G.S. at belated stage reverse to the instruction coated above I, submitted a petition in the F.S.T. Islamabad through Superintendent of Jail vide appeal No: 125(P) CS/2003 dt: 27-07-03 claiming therein the benefits according to revised pay scale, as having no justification of submitting petition for re-instatement being life prisoner.

    13) That on release from jail on 10-10-2003, in virtue of acquittal by Hon: High Court Peshawar, Circuit Bench, D.I.Khan vide judgment dt: 06-10-2003, I met with my fellows and came to know about illegality, perverseness and discriminatory nature of the impugned order of retirement as well as, accepting two number appeals i.e. my junior/ senior colleague, by the F.S.T. Islamabad I, also submitted an appeal bearing No:234(P) (CE)2003 in F.S.T. on the same grounds after rejection of Departmental Representation.

    14) That F.S.T. was pleased to dismiss my appeal by setting aside the factual points of consideration on merit, not only oversighting legal facts but ever disgraced remarks of self determination:-
    “The appellant as being very much aware of his retirement and was paid retirement dues on his request on humanitarian grounds while he was undergoing imprisonment and that the Fata D.C. has since been dissolved w.e.f. 30-06-2002 and remaining work- charged employees had also been retired on 31-12-2002, with the contrasting conclusion that he could have filed representation and service appeal from jail in the same manner as he filed appeal for enhanced payment of retirement dues”.

    without placing any documentary proof of official information, perusing my legal notice, belated stage payment of dues instead of very well advised period of one month, acceptance of appeals No: 2 and 19 (P) CE/2002 , announced on 16-08-2003 pertained to my junior/senior colleagues, about their re-instatement in the same dissolved organization ,deliberate act of ignorance on account of the payment of retirement dues made, in case of my senior vide cheque No: 956239 and 956430 dt:13-09-2001,bearing an amount of Rs:42,120 and 90,270 respectively and unique favor with worth noting payment of Rs:3,53,280 vide cheque No:23069741 dt:28-02-2002 during the prosecution, introduction of a new rule i.e. a life prisoner can also appeal for his re-instatement, is beyond the scope of intellect.

    15) That against preferential treatment of F.S.T. I, approached august Supreme Court of Pakistan Islamabad with petition (C.P.S.L.No:1950/04) but always be unlucky, Hon: Supreme Court of Pakistan also injucted with abating petitions in thousands including mine, instead of redressing the grievances by hearing independently, and were threw into the net of an un-specified respective forum vide his judgment CA.792-816/2005 announced on dt: 27-06-06 pertained to service act Section 2-A of F.S.T.

    16) That considering the High Court Peshawar as being liable forum to redress my grief I, Suit vide W.P.No:1703/2006 for declaration but, in the meanwhile accidental judicial crises were raised throughout the country and due to expected tussling/passions between the Lawyers and P.C.O. judges, the branded result was, hunting the petitioners in a shape of dismissing their appeals, only copying the existing discriminative judgment of F.S.T.Example is Judgment No:1703/2006 announced on Thursday 20-02-08 when the active Lawyers were on general strike throughout the country.

    17) Stamped support by the P.C.O. Judge vide judgment of rev: in W.P.63/2008 announced on 12-02-09.

    18) That at present, the appellant is not only in a state what he has to do? while having no penny in his pockets but is, so very helpless even to employ Legal Advisor for fresh submission/waiting for further unlimited period with probable chance of hearing, having an age of 58.

    19) That the appellant is extremely discouraged; uneasy like a fish out of water, helplessness, and misfortunate especially when, the juniors are in their active service and the senior is facing distressed time since a long, being jobless and sufferer with repeated reverse judgments from the forums of justice.

    Therefore I, passing through un-endurable circumstances, look towards your goodself with a hope of extending your extra ordinary cooperation by taking suitable step for remedy the above stated woes as your goodself have already declared 2009 as the Year of Justice.

    The only solution for my re-instatement is, Soave Motive action of your good self, which will be a salve to disappointed heart as I have no source for justice except this one OR at least all the judgments by the P.C.O. Judges may kindly be reviewed.
    APPELLANT
    (MUHAMMAD AKRAM)

    H#C/2379-B Rehmania Street,
    Mohalla Bagai D.I.Khan.
    Contact#03449072060

  9. sir plz cheak jobs sales to much prob lams is coming my tow chiled is go to schoo is not arnge to fess and rent i am busnieas computor sales and purchase not runing to busneis ok u posbile my help

  10. send sms in pakistan

    a.a i have approached here after facing greatly typically democratic situation that we are standing in a queue waiting for our turn but the influentials get their work done with an upper hand and you can just watch and act as SUMMUM BUKMUN. I am here to complain about the opf educational rules that are merciless enough not to let any deserving person avail his chance.
    why it is so that secretary appointed in a big city can say so openly to you that no sir, there is no need to do his work.the people of small cities turn to big city just to get big city allowance.
    opf authorities are not solving my problem.but a lame option is given to me which is harder than the present one.
    and an otherwise message is said to me instead ‘to quit’.
    i dont know what to do?

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