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Overseas Pakistani Friends Helpline

Dear Friends

Every day I receive a lot of emails from the visiting friends seeking my help to resolve their issues. Most of the people are not aware of the fact that I myself am an ordinary overseas Pakistani and cannot do anything good for them.  I wish I could be of some help for them but in most of the cases I find myself unable to extend a helping hand. Now I have decided to post all those complaints here.

I shall try to forward all genuine complaints to Overseas Pakistanis Foundation and other concerned departments, where possible. I would also like to request visiting friends to help the complainants if possible by giving them a better advice and provide useful information if they have it.

Today I have received a message from an overseas Pakistani lady residing in Qatar, which I am posting here.

I am also posting the details of the law against land grabbing, along with all the contact details of Overseas Pakistanis Foundation officials.

OVERSEAS PAKISTANIS DIVISION, OLD PMI Building, Zero Point, Islamabad.

Law against Land Grabbing

The Gazette of Pakistan

EXTRAORDINARY

PUBLISHED BY AUTHORITY

(ISLAMABAD, THURSDAY, JULY 7, 2005)

PART – I

Acts, Ordinances, President’s Orders and Regulations
SENATE SECRETARIAT
Islamabad, the 6th July, 2005

The following Act of Majlis-e-Shoora (Parliament) received the assent of the President on 30th June, 2005, is hereby published for general information:-

ACT NO.XI OF 2005

An Act to curb the activities of the property grabbers

WHEREAS it is expedient to protect the lawful owners and occupiers of immovable properties from their illegal or forcible dispossession there from by the property grabbers;

It is hereby enacted as follows:-

1. Short title, extent and commencement

(1) This Act may be called the Illegal Dispossession Act, 2005 It extends to the whole of Pakistan. It shall come into force at once.

2. Definitions

In this Act, unless there is anything repugnant in the subject or context, “Court” means the Court of Session; “Code” means the Code of Criminal Procedure, 1898 (Act V of 1898); “occupier” means the person who is in lawful possession of a property; “owner” mean the person, who actually owns the property at the time of his dispossession, otherwise than through a process of law; and “Property” means immovable property.

3. Prevention of illegal possession of property, etc

(1) No one shall enter into or upon any property to dispossess, grab, control or occupy it without having any lawful authority to do so with the intention to dispossess, grab, control or occupy the property from owner or occupier of such property.Whoever contravenes the provisions of the sub-section (1) shall, without prejudice to any punishment to which he may be liable under any other law for the time being in force, be punishable with imprisonment which may extend to ten years and with fine and the victim of the offence shall also be compensated in accordance with the provision of section 544 A of the Code.

4. Cognizance of offence

(1) Notwithstanding anything contained in the Code or any law for the time being in force, the contravention of section 3 shall be triable by the Court of Session on a complaint. (2) The offence under this Act shall be non-cognizable. (3) The Court at any stage of the proceedings may direct the police to arrest the accused.

5. Investigation and procedure

(1) Upon a complaint the Court may direct the officer-in-charge of police station to investigate and complete the investigation and forward the same within fifteen days to the Court. Provided the Court may extend the time within which such report is to be forwarded in case where good reasons are shown for not doing so within the time specified in this sub-section.

(2) On taking cognizance of a case, the Court shall proceed with the trial from day to day and shall decide the case within sixty days and for any delay, sufficient reasons shall be recorded.

(3) The Court shall not adjourn the trial for any purpose unless such adjournment is in its opinion, necessary in the interest of justice and no adjournment shall in any case be granted fro more than seven days.

6. Power to attach property

(1) If the Court is satisfied that none of the persons are in possession immediately before the commission of the offence, the Court may attach the property until final decision of the case. (2) In case of attachment, the methods of its management, safeguard against natural decay or deterioration shall be determined by the Court.

7. Eviction and mode of recovery as interim relief

(1) If during trial the Court is satisfied that a person is found prima facie to be not in lawful possession, the Court shall, as an interim relief direct him to put the owner or occupier, as the case may be, in possession.

(2) Where the person against whom any such order is passed under sub-section (1) fails to comply with the same, the Court shall, notwithstanding any other law for the time being in force, take such steps and pass such order as may be necessary to put the owner or occupier in possession.

(3) The Court may authorize any official or officer to take possession for securing compliance with its orders under sub-section (1). The person so authorized may use or cause to be used such force as may be necessary.

(4) If any person, authorized by the Court, under sub-section (3), requires police assistance in the exercise of his power under this Act, he may send a requisition to the officer-in-charge of a police station who shall on such requisition render such assistance as may be required.

(5) The failure of the officer-in-charge of police station to render assistance under sub-section (4) shall amount to misconduct for which the Court may direct departmental action against him.

8. Delivery of possession of property to owner, etc.

(1) On conclusion of trial, if the Court finds that an owner or occupier of the property was illegally dispossessed or property was grabbed in contravention of section 3, the Court may, at the time of passing order under sub-session.

(2) of that section, direct the accused or any person claiming through him for restoration of the possession of the property to the owner or, as the case may be, the occupier, if not already restored to him under section 7. (2) For the purpose of sub-section (1), the Court may, where it is required, direct the officer-in-charge of the police station for such assistance as may be required for restoration of the possession of the property to the owner or, as the case maybe, the occupier.

9. Application of Code.

(1) Unless otherwise provided in this Act, the provisions of the Code of Criminal Procedure, 1898 (V of 1898), shall apply to proceedings under this Act.
RAJA MUHAMMAD AMIN,
Acting Secretary

http://www.opf.org.pk/home/landgrabing.html

Email: opdivison@opf.gov.pk

Contact OPF

Shahrah-e-Jamhouriat, Sector G-5/2,
Post Box No. 1470, Islamabad (Pakistan).
U.A.N: 111-040-040

Postal Code # 44000

Phone # 051 – 9203267, 9048320

Fax # 051 – 9224335, 051 – 9211613

E-mail: info@opf.org.pk

Contact Officials

You may contact the Officers of OPF at the following address:

Overseas Pakistanis Foundation
G-5/2, Shahrah-e-Jamhuriat,
Islamabad.

Contact PersonDesignationExtensionTelephone (Direct)E-mail
MD’s SECRETARIAT

Syed Nayyar Hasnain Haider

Managing Director 9219119md@opf.org.pk
MUHAMMAD NASEEMPSO to MD2319224516 
ADMINISTRATION & PERSONNEL/MIS

HABIB-UR-REHMAN KHAN

Secretary OPF/BOG4059205122hur.khan@opf.org.pk
MUHAMMAD OMARGM (A&P)4099221061 
CH. SHAHZAD IQBALJD (Pers)2119224517 
TAHIR AHMED BUKHARIJD (Admin)2169207821 
MUHAMMAD ARSHAD ALIJD (MIS)2879206122arshad@opf.org.pk
SAGHER AHMEDDD (Admin)217  
IRFAN FAROOQLAW OFFICER215  
ADMIN SECTION 218 admin@opf.org.pk
PERSONNEL SECTION 222 personnel@opf.org.pk
HOUSING & WORKS DIVISION

F.K. SHERWANI

GM4289219125 
SYED SAMIR HAIDERJD2469221065 
KHALID IQBALJD3019208750 
SYED IQBAL SHAHJD2429219126 
MUBASHIR AHMED KHANJD   
HOUSING DIVISION 251 housing@opf.org.pk
WORKS SECTION 236 housing@opf.org.pk
FINANCE DIVISION

M. Y. BHUTTOR

Director4179210264myb@opf.org.pk
FAHEEM ATHARJD2629208288 
SYED KAMAL AHMEDJD2619207102 
FINANCE SECTION 265 finance@opf.org.pk
EDUCATION DIVISION

Brig (Retd) FAROGH ANJUM

Director /Officiating Secretary BOG4139213582 
JAMIL AFZAL CHEEMAGM4249210154 
Sh. ANJUM SHAHZADGM4199204663 
ABRAR AHMED AWANJD2839214508 
IFTIKHAR AHMEDJD 9222692 
EDUCATION DIVISION 248 education@opf.org.pk
WELFARE & SERVICES DIVISION

ISRAR KHAN JAMALI

Director4119219122 
M. BASHIR ABIDGM4259210154 
HUSSAIN ANWAR KHANJD2909219137 
HAFIZ M. SAEED KHALIDJD2089219123 
NARGIS NAQVIJD3029206784 
A. B. RUBINAJD3079220854 
WELFARE & SERVICES DIVISION 308 / 310 welfare@opf.org.pk
COMPLAINT CELL 294 complaints@opf.org.pk
FERC SECTION 289 ferc@opf.org.pk
Registration Section 292 regn@opf.org.pk
ERC Section 296 erc@opf.org.pk
OVERSEAS PAKISTANIS PENSION TRUST / INTERNAL AUDIT DIVISION

A. A. ASAD KHAN

Acting Executive Director4229206687pension@opf.org.pk
ABRAR-UN-NABI BAIGHead of Investment / Fund Manager2889216358 
Ch. JAMSHED AKHTARDD (IAD)213  
OPPT SECTION 279  
PUBLICITY & MARKETING CELL

K. M. MUSTAFA

JD3119221063yw@opf.org.pk
TANVEER HUSSAINAD2829224518 

Complaint Cell

Under the directive of Chief Executive in Pakistan, a Complaint Cell had been established in the Ministry of Labour, Manpower & OPs on 14th June, 2001 directing OPF to expeditiously process the complaints of overseas Pakistanis received through the Complaints Cell of the Ministry. Subsequently, a Complaint Cell has been established/reorganised in OPF (Welfare & Services Division) on 19-09-2003.

The cell deals with the following nature of complaints/grievances, which are usually received through Complaint Cell established in the Prime Minister’s Secretariat, Ministry of LM&OPs, Foreign Mission Abroad as well directly from the OPs:-

  • Property Disputes and Housing Societie
  • Family Disputes
  • Criminal Cases
  • Telephone connection/problems
  • Electricity connections/problems
  • Sui Gas connection/problems
  • Water connection
  • PIA/Other Airlines cases
  • Employments requests/recommendations
  • Financial Matters/Disputes
  • Bank related matters
  • Co-operative Societies/Taj Companys Claims
  • Advisory Services/General information
  • Any other nature of complaints

The above assignments have been divided (subject wise) into three main sections, which are handled by Assistant Directors under the guidance of Joint Director (Complaint Cell) and supervision of General Manager (Welfare & Services) being head of the Division.

Before the establishment of complaint cell, the above nature complaints were dealt by the Services Section, Welfare & Services Division, OPF, Islamabad. Since 1982, about 19,439 cases of above nature have been received, out of which 163,41 have been settled/action taken up to 31st January, 2007.

PROCEDURE/FOLLOW UP ACTIONS FOR EARLY RESOLUTION OF COMPLAINTS

  • 1. After examining the case in detail, the compliant received in OPF Head Office (Complaint Cell) is disposed off within 3/ 4 days positively. As per directions of Minister of State the complaint is acknowledged the same on the next day.
  • 2. All complaints related to various provinces received at OPF Head Office are forwarded to OPF Regional Offices (Regional Heads) nominated as focal points vide PM, Secretariat U.O No. 1(1)/2003-OP (CC) Part dated 08-11-2003, already circulated vide OPF Head Office Letter No. 3014/26/Com.Cell/01 dated 25th November, 2003. Whereas, the complaints relates to the accessible Districts to Head Office (i.e. Islamabad, Rawalpindi, Jhelum, Chakwal, Attock, Gujrat, Mandi Bahauddin, Sargodha, Mianwali, Layyah, Khushab, Bakhar, Faisalabad, Haripur, Abbottabad, Manshera, Batgram, Shangla,, Muzaffarabad, Bagh, Rawalakot, Suddontti) are dealt directly by the Complaint Cell at OPF Head Office.
  • 3. The Regional office take up the case with the concerned authorities/department (focal points) for their appropriate action with a copy to applicant and OPF Head Office (Complaint Cell) within 2/3 days after receipt of complaint.
  • 4. First written reminder is issued after two weeks from the date of issue of original letter. The second reminder is sent to concerned quarters accordingly.
  • 5. If no response is received from the concerned department even after two reminders, the Regional Heads are requested to either send an officer to concerned department or talk to higher authorities for the resolution of complaint. The similar procedure will be followed in the Head Office. Such an action is required for two reasons. There are possibilities that letter has not reached the concerned quarters. If not received, the same is sent on correct address.
  • 6. The outcome from the concerned quarter is conveyed directly to the applicants by the Regional Office under intimation to Head Office (Complaint Cell).
  • 7. Regional offices submit their progress report on the required proforma on monthly basis for perusal of competent authority.
  • 8. Where the complaint remains unresolved despite efforts made by the Regional offices the matter is referred to Head Office for immediate and appropriate action at a senior level.

Contactt address

Mr. Israr Khan Jamali

Director Welfare & Services
OPF Head Office,
Shahrah-e-Jamhuriat, G-5/2, Islamabad
Ph: 051 – 9219122

Click for online complaint submission to wafaqi Mohtasib 

252 thoughts on “Overseas Pakistani Friends Helpline”

  1. This Blog is for Overseas Pakistanis and it well appreciably covers good information though it lacks guidance to the problems of Overseas Pakistanis like immigration, banking etc. However what with most dismay I find is that the Blog Administration in order to include more and more on the Blog have collected or linked not merely unnecessary or irrelevant to OPs materials but also that which no sensible and serious website could think of having except for bizarre type. In the Blog links I find one writer Dr. Wahad Bukh Bhatti from New York. Reading his columns under the logo of “Baabaay dee baithak” I wonder if he really is a doctor or just like Alim On Line obtained a degree in 1995 from an internet university which University on its own website claims it was established in 2001. The most third rate language is used by this writers eg “Sukkhar dee KHOTEE”, Sabbar WAHABI, Sabri MAFIA, Kala Bala TAYLEE, so and so’s father was a third grader in Railways, so and so’s father was selling grass in Lahore etc.

    My grandfather was an illiterate mason working on daily wages. He gave education upto Matric (before Pakistan) to his sons who became senior clerks and supervisor level. My matric father a senior clerk gave me education to graduation level and I became an officer without any type of link of safarish. My daughter will INSHALLAH be a doctor. I never forget that my grand father was a mason. Why should I? I am proud that my family gradually with hard work and not through written off loans progresses. Dr. Wahid’s referencing so that so’s father used to sell grass is nothing but showing his own low and cheap mentality. Through his columns he is engaged in low character assassination of the people for some obvious reasons like jealousy etc. Only those people indulge in others character assassination whose on past is little doubtful.

  2. munir hussain s/o ghulam nabi

    MR. RAHEEM SAHIB, ASSALAM-O-ALLAICUM,……………WITH BEST WISHES. KHUDA HAFIZ
    (Edited by admin)
    Munir sahib
    No one understands what you are writing about. Kindly refrain from posting such comments again and again.
    Thank you for your understanding

  3. Dear Admin/Administrator of the Blog

    The above is a sort of free placed advertisement from a commercial Estate Agent. Such posts should not be allowed on Forums like this one.

    As a member of the Blog I request this post be deleted and no such commercial type advices or offers be allowed to appear. Regards.

  4. Dear Admin/Administrator of the Blog

    The above is an advertisement from a commercial Estate Agent. Such posts should not be allowed on Forums like this one. Agents are go-between for paying “rishwat”. Such advertisements or sweet offers can mislead the OPs mainly due to their absence abroad and secondly due to their ignorance (sweet ignorance I say). While a job can self be done why to engage agents I have never been able to understand. The only need is to use proper way, if any difficulty comes to consult and get advice of others. Your every genuine job can be got done whether you are abroad or in Pakistan but with patience.

    As a member of the Blog I request this post be deleted and no such commercial type advices or offers be allowed to appear. Regards.

  5. @ Anwar Pasha
    Telephone and email based advertisements are normally considered suspicious. If you are really interested to do business, please write your full address along with landline phone numbers. Also please tell the potential customers, what properties you have on offer and the prices. If you sincerely and honestly provide some useful information to the visitors, only then you can expect some positive response from them, otherwise you are just wasting your time by offering the properties of the whole Pakistan.
    Thank you for your understanding.

    1. Dear Admin/Administrator of the Blog

      The above is an advertisement from a commercial Estate Agent. Such posts should not be allowed on Forums like this one. Agents are go-between for paying “rishwat”. Such advertisements or sweet offers can mislead the OPs mainly due to their absence abroad and secondly due to their ignorance (sweet ignorance I say). While a job can self be done why to engage agents I have never been able to understand. The only need is to use proper way, if any difficulty comes to consult and get advice of others. Your every genuine job can be got done whether you are abroad or in Pakistan but with patience.

      As a member of the Blog I request this post be deleted and no such commercial type advices or offers be allowed to appear whether such an offerer has a landlinephone orfull mailing address. Such posts as a matter of “principle” should not appear. If people themselve wishto be indulged with Agents, they can find hundreds of addresses on every Sunday Pakistani Newspapers or on the internet but should not on on Forums like this. The purpose of such Bogs or Forums should be create awareness, help through advice and not lead the reader to other ways. Regards.

  6. Dear Javed sahib
    Thank you very much for your guidance and kind words. This blog is purely a service to overseas Pakistanis and that is why we have kept it free from any advertisements.Blog was established in the beginning of 2008 to provide a platform to overseas Pakistani friends for sharing information and helping each other.THANKS ALLAH it is becoming success due to participation of serious educated readers .

    We need help and support from the knowledgeable friends like you, pray for your good health and do expect that in future also you will continue sharing your knowledge and wisdom with us.
    God bless you
    (comment # 2 is being removed from the page)

  7. Dear Administrator/Webmaster, 30 June 2009

    You Blog is really a good one. I came across it only about two months back just by change surfing the net. There are a few other Overseas Pakistanis (OPs) blogs or discussion forum but I find this one is the one which is covering mostly OPs. The Blog needs to be given some attention as there needs to be some improvement.

    The Help Line Section I have just now today 30 June 2009 for the first time read. It has frustrated me seeing the contents by OPs. The very first content is from our sister Farida Tahir from Qatar. She complains that she bought two plots in Punjab on which she can not construct as some housing society is raising objections.

    The first thing and the most important is that she claims she is sending precious foreign exchange to the country. Whenever I read such a sentence it makes me crazy. None of us went abroad with the idea of “sending foreign exchange” to the country. We all went for job or earning better than in Pakistan. We are remitting money to our homes and contributing say 10% or 20% directly to national exchequer. So how the hell we can say we are “sending” foreign exchange to the country.

    As far as the story of her two plots is concerned. The story is incomplete and I think she is not coming up with full story. For example she purchased plots and got it registered with area Patwari. It means the land is in village or ruler area, which is OK. However from where the Housing Society crept up? If the scheme was of some housing society then why she went toPatwari? The fact is we the OPs ourselves do mistakes and then start weeping and blaming the mafia. I could had given her better advice had I known the full and true facts. Her writing to the Chief Minister and the Blog Administration writing to OPF is just waste of time, in fact more waste as it is hope in hope.

    About 8-10 years back when I was myself an OP I wrote an article guiding how and where to purchase land by Overseas Pakistanis. My this article appeared in 5 weekly columns in Daily Urdu News Jeddah when the Editor requested me if I could give answers to the queries being raised by the readers which however due to my health I could not. I would trace out if I have any copy preserved and if found I might request the Blog Administration to place it on its Blog if its suits its policy.

    However despite my ill health just reading this complaint and 2-3 others it has compelled me in the larger interest to immediately scribble this short note requesting the Blog Administration to immediately please delete Post No. 2 entitled “Disputed properties in Pakistan”. The Blog I feel is giving some sort of informative help to the readers but such posts like No. 2 referred are highly against the interests of OPs. This would cause more burden and anguish on already aggrieved OPs like out sister Farida Tahir. I once again request the Administration to immediately remove such commercial type of advisory posts which in practical term bring no relief but more miseries.

    Naeem Anwar from Copenhagen lost his two mobiles from his baggage. He says on arrival he filed the complaint with the PIA. It is not clear if he filed it immediately on landing at the missing baggage counter or later on arriving home. If he filed it at the counter before leaving the airport then there are two options for him. Instead of wasting more time with PIA he should file the complaint with the Federal Ombudsman. In case he has original receipt of mobile purchase corresponding with the dates of travel then there is a change he might get some relief though expecting too much now a days from our any system is not wise. However he would definitely get a compensation of US$ 20/- for one kg baggage loss as per international rule.

    With my regards and prayers for the success of the Blog.

    Muhammad Javed

  8. hi, my name is Amina, i’m from pakistan and i applied for a uk visit visa on 21st jan because my sister is a cancer patient and is in her death bed, i still have gotten back my passport, i contact gerry’s on daily basis but they say they havent recieved back the passport. Finally my brother in law in UK used his contacts and finally i recieved an email from Uk border agency that my passport was processed and sent back to pakistan on 15th march itself and is in pakistan. I even talked to the Gerry’s branch manager here in lahore but he hasnt helped at all, the says the has fwded the email the british high commision in islamabad and its not their fault if they dont reply, i try calling the british high commision in islamabad but they dont even listen to what i have to say they disconnect the call saying contact gerry’s.

    What should i do? i’m very tensed, i think they’ve lost my passport or something, is there something i can do?

    please anyone help me out, you can email me on autarchic_prodigies@hotmail.com
    thnx

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