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Overseas Pakistani Friends Helpline

Dear Friends

Every day I receive a lot of emails from the visiting friends seeking my help to resolve their issues. Most of the people are not aware of the fact that I myself am an ordinary overseas Pakistani and cannot do anything good for them.  I wish I could be of some help for them but in most of the cases I find myself unable to extend a helping hand. Now I have decided to post all those complaints here.

I shall try to forward all genuine complaints to Overseas Pakistanis Foundation and other concerned departments, where possible. I would also like to request visiting friends to help the complainants if possible by giving them a better advice and provide useful information if they have it.

Today I have received a message from an overseas Pakistani lady residing in Qatar, which I am posting here.

I am also posting the details of the law against land grabbing, along with all the contact details of Overseas Pakistanis Foundation officials.

OVERSEAS PAKISTANIS DIVISION, OLD PMI Building, Zero Point, Islamabad.

Law against Land Grabbing

The Gazette of Pakistan

EXTRAORDINARY

PUBLISHED BY AUTHORITY

(ISLAMABAD, THURSDAY, JULY 7, 2005)

PART – I

Acts, Ordinances, President’s Orders and Regulations
SENATE SECRETARIAT
Islamabad, the 6th July, 2005

The following Act of Majlis-e-Shoora (Parliament) received the assent of the President on 30th June, 2005, is hereby published for general information:-

ACT NO.XI OF 2005

An Act to curb the activities of the property grabbers

WHEREAS it is expedient to protect the lawful owners and occupiers of immovable properties from their illegal or forcible dispossession there from by the property grabbers;

It is hereby enacted as follows:-

1. Short title, extent and commencement

(1) This Act may be called the Illegal Dispossession Act, 2005 It extends to the whole of Pakistan. It shall come into force at once.

2. Definitions

In this Act, unless there is anything repugnant in the subject or context, “Court” means the Court of Session; “Code” means the Code of Criminal Procedure, 1898 (Act V of 1898); “occupier” means the person who is in lawful possession of a property; “owner” mean the person, who actually owns the property at the time of his dispossession, otherwise than through a process of law; and “Property” means immovable property.

3. Prevention of illegal possession of property, etc

(1) No one shall enter into or upon any property to dispossess, grab, control or occupy it without having any lawful authority to do so with the intention to dispossess, grab, control or occupy the property from owner or occupier of such property.Whoever contravenes the provisions of the sub-section (1) shall, without prejudice to any punishment to which he may be liable under any other law for the time being in force, be punishable with imprisonment which may extend to ten years and with fine and the victim of the offence shall also be compensated in accordance with the provision of section 544 A of the Code.

4. Cognizance of offence

(1) Notwithstanding anything contained in the Code or any law for the time being in force, the contravention of section 3 shall be triable by the Court of Session on a complaint. (2) The offence under this Act shall be non-cognizable. (3) The Court at any stage of the proceedings may direct the police to arrest the accused.

5. Investigation and procedure

(1) Upon a complaint the Court may direct the officer-in-charge of police station to investigate and complete the investigation and forward the same within fifteen days to the Court. Provided the Court may extend the time within which such report is to be forwarded in case where good reasons are shown for not doing so within the time specified in this sub-section.

(2) On taking cognizance of a case, the Court shall proceed with the trial from day to day and shall decide the case within sixty days and for any delay, sufficient reasons shall be recorded.

(3) The Court shall not adjourn the trial for any purpose unless such adjournment is in its opinion, necessary in the interest of justice and no adjournment shall in any case be granted fro more than seven days.

6. Power to attach property

(1) If the Court is satisfied that none of the persons are in possession immediately before the commission of the offence, the Court may attach the property until final decision of the case. (2) In case of attachment, the methods of its management, safeguard against natural decay or deterioration shall be determined by the Court.

7. Eviction and mode of recovery as interim relief

(1) If during trial the Court is satisfied that a person is found prima facie to be not in lawful possession, the Court shall, as an interim relief direct him to put the owner or occupier, as the case may be, in possession.

(2) Where the person against whom any such order is passed under sub-section (1) fails to comply with the same, the Court shall, notwithstanding any other law for the time being in force, take such steps and pass such order as may be necessary to put the owner or occupier in possession.

(3) The Court may authorize any official or officer to take possession for securing compliance with its orders under sub-section (1). The person so authorized may use or cause to be used such force as may be necessary.

(4) If any person, authorized by the Court, under sub-section (3), requires police assistance in the exercise of his power under this Act, he may send a requisition to the officer-in-charge of a police station who shall on such requisition render such assistance as may be required.

(5) The failure of the officer-in-charge of police station to render assistance under sub-section (4) shall amount to misconduct for which the Court may direct departmental action against him.

8. Delivery of possession of property to owner, etc.

(1) On conclusion of trial, if the Court finds that an owner or occupier of the property was illegally dispossessed or property was grabbed in contravention of section 3, the Court may, at the time of passing order under sub-session.

(2) of that section, direct the accused or any person claiming through him for restoration of the possession of the property to the owner or, as the case may be, the occupier, if not already restored to him under section 7. (2) For the purpose of sub-section (1), the Court may, where it is required, direct the officer-in-charge of the police station for such assistance as may be required for restoration of the possession of the property to the owner or, as the case maybe, the occupier.

9. Application of Code.

(1) Unless otherwise provided in this Act, the provisions of the Code of Criminal Procedure, 1898 (V of 1898), shall apply to proceedings under this Act.
RAJA MUHAMMAD AMIN,
Acting Secretary

http://www.opf.org.pk/home/landgrabing.html

Email: opdivison@opf.gov.pk

Contact OPF

Shahrah-e-Jamhouriat, Sector G-5/2,
Post Box No. 1470, Islamabad (Pakistan).
U.A.N: 111-040-040

Postal Code # 44000

Phone # 051 – 9203267, 9048320

Fax # 051 – 9224335, 051 – 9211613

E-mail: info@opf.org.pk

Contact Officials

You may contact the Officers of OPF at the following address:

Overseas Pakistanis Foundation
G-5/2, Shahrah-e-Jamhuriat,
Islamabad.

Contact PersonDesignationExtensionTelephone (Direct)E-mail
MD’s SECRETARIAT

Syed Nayyar Hasnain Haider

Managing Director 9219119md@opf.org.pk
MUHAMMAD NASEEMPSO to MD2319224516 
ADMINISTRATION & PERSONNEL/MIS

HABIB-UR-REHMAN KHAN

Secretary OPF/BOG4059205122hur.khan@opf.org.pk
MUHAMMAD OMARGM (A&P)4099221061 
CH. SHAHZAD IQBALJD (Pers)2119224517 
TAHIR AHMED BUKHARIJD (Admin)2169207821 
MUHAMMAD ARSHAD ALIJD (MIS)2879206122arshad@opf.org.pk
SAGHER AHMEDDD (Admin)217  
IRFAN FAROOQLAW OFFICER215  
ADMIN SECTION 218 admin@opf.org.pk
PERSONNEL SECTION 222 personnel@opf.org.pk
HOUSING & WORKS DIVISION

F.K. SHERWANI

GM4289219125 
SYED SAMIR HAIDERJD2469221065 
KHALID IQBALJD3019208750 
SYED IQBAL SHAHJD2429219126 
MUBASHIR AHMED KHANJD   
HOUSING DIVISION 251 housing@opf.org.pk
WORKS SECTION 236 housing@opf.org.pk
FINANCE DIVISION

M. Y. BHUTTOR

Director4179210264myb@opf.org.pk
FAHEEM ATHARJD2629208288 
SYED KAMAL AHMEDJD2619207102 
FINANCE SECTION 265 finance@opf.org.pk
EDUCATION DIVISION

Brig (Retd) FAROGH ANJUM

Director /Officiating Secretary BOG4139213582 
JAMIL AFZAL CHEEMAGM4249210154 
Sh. ANJUM SHAHZADGM4199204663 
ABRAR AHMED AWANJD2839214508 
IFTIKHAR AHMEDJD 9222692 
EDUCATION DIVISION 248 education@opf.org.pk
WELFARE & SERVICES DIVISION

ISRAR KHAN JAMALI

Director4119219122 
M. BASHIR ABIDGM4259210154 
HUSSAIN ANWAR KHANJD2909219137 
HAFIZ M. SAEED KHALIDJD2089219123 
NARGIS NAQVIJD3029206784 
A. B. RUBINAJD3079220854 
WELFARE & SERVICES DIVISION 308 / 310 welfare@opf.org.pk
COMPLAINT CELL 294 complaints@opf.org.pk
FERC SECTION 289 ferc@opf.org.pk
Registration Section 292 regn@opf.org.pk
ERC Section 296 erc@opf.org.pk
OVERSEAS PAKISTANIS PENSION TRUST / INTERNAL AUDIT DIVISION

A. A. ASAD KHAN

Acting Executive Director4229206687pension@opf.org.pk
ABRAR-UN-NABI BAIGHead of Investment / Fund Manager2889216358 
Ch. JAMSHED AKHTARDD (IAD)213  
OPPT SECTION 279  
PUBLICITY & MARKETING CELL

K. M. MUSTAFA

JD3119221063yw@opf.org.pk
TANVEER HUSSAINAD2829224518 

Complaint Cell

Under the directive of Chief Executive in Pakistan, a Complaint Cell had been established in the Ministry of Labour, Manpower & OPs on 14th June, 2001 directing OPF to expeditiously process the complaints of overseas Pakistanis received through the Complaints Cell of the Ministry. Subsequently, a Complaint Cell has been established/reorganised in OPF (Welfare & Services Division) on 19-09-2003.

The cell deals with the following nature of complaints/grievances, which are usually received through Complaint Cell established in the Prime Minister’s Secretariat, Ministry of LM&OPs, Foreign Mission Abroad as well directly from the OPs:-

  • Property Disputes and Housing Societie
  • Family Disputes
  • Criminal Cases
  • Telephone connection/problems
  • Electricity connections/problems
  • Sui Gas connection/problems
  • Water connection
  • PIA/Other Airlines cases
  • Employments requests/recommendations
  • Financial Matters/Disputes
  • Bank related matters
  • Co-operative Societies/Taj Companys Claims
  • Advisory Services/General information
  • Any other nature of complaints

The above assignments have been divided (subject wise) into three main sections, which are handled by Assistant Directors under the guidance of Joint Director (Complaint Cell) and supervision of General Manager (Welfare & Services) being head of the Division.

Before the establishment of complaint cell, the above nature complaints were dealt by the Services Section, Welfare & Services Division, OPF, Islamabad. Since 1982, about 19,439 cases of above nature have been received, out of which 163,41 have been settled/action taken up to 31st January, 2007.

PROCEDURE/FOLLOW UP ACTIONS FOR EARLY RESOLUTION OF COMPLAINTS

  • 1. After examining the case in detail, the compliant received in OPF Head Office (Complaint Cell) is disposed off within 3/ 4 days positively. As per directions of Minister of State the complaint is acknowledged the same on the next day.
  • 2. All complaints related to various provinces received at OPF Head Office are forwarded to OPF Regional Offices (Regional Heads) nominated as focal points vide PM, Secretariat U.O No. 1(1)/2003-OP (CC) Part dated 08-11-2003, already circulated vide OPF Head Office Letter No. 3014/26/Com.Cell/01 dated 25th November, 2003. Whereas, the complaints relates to the accessible Districts to Head Office (i.e. Islamabad, Rawalpindi, Jhelum, Chakwal, Attock, Gujrat, Mandi Bahauddin, Sargodha, Mianwali, Layyah, Khushab, Bakhar, Faisalabad, Haripur, Abbottabad, Manshera, Batgram, Shangla,, Muzaffarabad, Bagh, Rawalakot, Suddontti) are dealt directly by the Complaint Cell at OPF Head Office.
  • 3. The Regional office take up the case with the concerned authorities/department (focal points) for their appropriate action with a copy to applicant and OPF Head Office (Complaint Cell) within 2/3 days after receipt of complaint.
  • 4. First written reminder is issued after two weeks from the date of issue of original letter. The second reminder is sent to concerned quarters accordingly.
  • 5. If no response is received from the concerned department even after two reminders, the Regional Heads are requested to either send an officer to concerned department or talk to higher authorities for the resolution of complaint. The similar procedure will be followed in the Head Office. Such an action is required for two reasons. There are possibilities that letter has not reached the concerned quarters. If not received, the same is sent on correct address.
  • 6. The outcome from the concerned quarter is conveyed directly to the applicants by the Regional Office under intimation to Head Office (Complaint Cell).
  • 7. Regional offices submit their progress report on the required proforma on monthly basis for perusal of competent authority.
  • 8. Where the complaint remains unresolved despite efforts made by the Regional offices the matter is referred to Head Office for immediate and appropriate action at a senior level.

Contactt address

Mr. Israr Khan Jamali

Director Welfare & Services
OPF Head Office,
Shahrah-e-Jamhuriat, G-5/2, Islamabad
Ph: 051 – 9219122

Click for online complaint submission to wafaqi Mohtasib 

252 thoughts on “Overseas Pakistani Friends Helpline”

  1. If any body have authentic information of following please forward ;

    a) What is monthly profit on regular national saving certificates now a days ?
    b) Can we buy the same in dubai ( UAE ).

    Regards,
    Faisal Saeed
    Chief Accountant
    Construction Group
    Dubai.
    Cell : + 971 50 7154772

    1. Faisal Saeed wants to invest in Regular Income Scheme of the National Savings. Some people get perhaps easy money then they do not know what to day. The unscrupulous people like investment companies, doubling/tripling the money within night players, Award givers thus take good share of this easy money. Sitting in Dubai Faisal wants Regular Income Certificate which means he does not even properly knows what these certificates are. Would he every month go to Pakistan to fetch monthly profit or he would ask his relatives to fetch it by handing them over certificate coupons pre-receipted?

      Normally you can not buy Regular Income Certificates from Dubai but if you prefer you can fill up the Forms and ask the Habib Bank or the United Bank they will fetch these for you from Pakistan. But they would charge you heavily as service charge and secondly for encashment you would again use the same route. Best is send the Forms to Director, National Savings, National Savings House, Off. Shahrah-e-Faisal, Karachi where there is a special section for Overseas Pakistanis and get these from them irrespective of the fact you are resident of Karachi or of Peshawar.

  2. I bought a plot in Gulshan e Rehman Rawalpindi in Year 2004. I paid advance of Rs. 142,000/- and received provisional allotment letter also. The scheme was existing till 2006 also as i saw their NOC Published in Newspaper that time. I visited sole agent of gulshan e rehman in 2006 who was a real estate agent with office in century Mall Lahore. He was sure of its development and betterment. Since 2006 i am living in dubai now.
    I visited pakistan once in year 2007 and tried to find this scheme in Rawalpindi. I went to their office but there was no office. I went to the proposed site but there was no site, no billboard. some ppl said they have run away. I contacted their marketing manager their office numbers their director number but all switched off.

    If any body knows their existance, their location, their fresh contact ; he is requested humbly to forward the same to me on faisalch1001@yahoo.com as i dont know the whereabouts of this society now.

    Regards,
    Faisal Saeed
    Chief Accountant
    Construction Group
    Dubai.
    Cell : + 971 50 7154772

  3. OVERSEAS PAKISTANIS REAL REPRESENTATIVES BUT

    Addressing the Pakistani community in Paris coming from USA for a visit to Pakistan, Pakistan President Asif Ali Zardari said that the Pakistanis working abroad were the real Representatives of the country. Twenty years ago during General Zia tenure a term was invented that Pakistanis working abroad were the “real” Ambassadors of Pakistan. These Pakistanis are today the real Representatives but Mr. Asif Ali Zardari and his office staff has no time at all to attend to and even acknowledge a single line cyclostyled acknowledgment if these so called Real Representatives address him any problem. General Zia had the courtesy to ask his senior staff to acknowledge and thank and sometime during late night hours he himself personally telephoned these unknown “Ambassadors of Pakistan”. He was a dictator but today we have democracy. The first Martial Law I saw was in 1953-54 when General Azam Khan became Martial Law Administrator. Then I saw Ayub, Yahya, Bhotto’s civil Martial Law and finally of General Zia. I always found these dictators as far as ordinary man is concerned they responded them while all democrats always only on radio/press spoke about good administration but never ever took any note of any letter coming to them addressed by a street man.

  4. Muhammad Farooq Aslam

    Dear Sir,

    Like others im writing to you, regarding information on opf vally housing scheme zone V islamabad luched all the way back in 1996…

    Im surpised and disappointed that OPF, after collection billions of rupees from thousands of overseas pakistanis and despite a lapsed time of over 10 years, hasnt even initiated development work yet.

    These cheap people from OPF are misleading hard working overseas pakistanis and providing false information, saying development work will start soon, for the last 10 years or so.

    Muhammad Farooq Aslam from Dubai

    1. Muhammad Farooq Aslam from Dubai is frustrated in delays in OPF Zone V Housing Scheme Islamabad and says “cheap people from OPF” are misleading hard working Overseas Pakistanis.

      I think the biggest cheap and mentally bankrupt is Farooq Aslam himself. OPF people may not be hard working as Farooq terms the OPs lot, yet OPF people are not cheap. Each of them are from amongst the general society we live in and as respectable as me and Farooq are. Frustration is at one place but labeling the other cheap or inferior is highly shame.

      I do not wish to waste my time with low mentality people like Farooq otherwise I may write here in detail how this delayed development is a blessing for people like Farooq. Quite often people contact me on this V Zone delay and I always explain them that everything is from God which we do not understand, hence they should be grateful for this delay and pray further for more 5/10 years delay. I will explain this at some other place if I decide depending upon my health to write an article for this Blog guide-lining better way to buy and preserve property.

  5. Aslam O alikum

    Name: Naeem Anwar

    Flight# pk 702

    Flight Date: 25th April 2009

    From Copenhagen to Islamabad Via Oslo

    Subject: Complaint: Two mobiles lost from my booked luggage

    Sir actually I have to fly at 25th from copenhagen to islamabad but whenever my flight reached at Islamabad airport then we all passengers came to know that

    the luggage of that people coming from copenhagen not loaded in the flight.And administartion told us that when we received the luggage we call u.

    After two days airport administration call me and i received my luggage but when i open my brief case,I didnt find my two mobiles in my luggage.

    I make complaint at the airport as well.when ever I book my luggage here in denmark its weight was 14 kg but when it reached at islamabad its weight 13 kg.

    Please check it from the loaders which are working in that shift at that day.

    Give me a chance for thanks

    Looking back your kind response

    Thanks

    Naeem Anwer

    00923456926726

  6. Dear Sir,

    I am offered admission in Masters of Petroleum Engineering in 1st semester 2010 by three Australian universities (university of New South Wales, Curtin University, University of western Australia) because of my good academic record. But due to my current financial situation it seems impossible to pay the high tuition fee of my prospective masters program. I am afraid that if i do not get some financial support I may loose this great opportunity. I need some help in this manner.

    Regards and thanks,
    Faiz Ali Khan

  7. Aoa, hope you’ll be fine, I want to know that is there any Islamic bank in Pakistan providing facilities to open up accounts for overseas pakistani’s while sitting abroad and can utilize their services?

    /regards
    Ibraheem

  8. mohammad najib abbasi

    Aoa my question No 10 regarding Zone -5 is not replied .Kindly pass information on priority bases.
    Regards

  9. I do not have much knowledge about Islamabad but as far as know, the areas starting from Rawat, on both sides of Islamabad Highway, fall in zone-5. Bahria Town phase-1 to 5, DHAI are also in Zone-5
    As far as Overseas Pakistanis are concerned, they are cheated everywhere in Pakistan, not only in zone-5

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