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Overseas Pakistani Friends Helpline

Dear Friends

Every day I receive a lot of emails from the visiting friends seeking my help to resolve their issues. Most of the people are not aware of the fact that I myself am an ordinary overseas Pakistani and cannot do anything good for them.  I wish I could be of some help for them but in most of the cases I find myself unable to extend a helping hand. Now I have decided to post all those complaints here.

I shall try to forward all genuine complaints to Overseas Pakistanis Foundation and other concerned departments, where possible. I would also like to request visiting friends to help the complainants if possible by giving them a better advice and provide useful information if they have it.

Today I have received a message from an overseas Pakistani lady residing in Qatar, which I am posting here.

I am also posting the details of the law against land grabbing, along with all the contact details of Overseas Pakistanis Foundation officials.

OVERSEAS PAKISTANIS DIVISION, OLD PMI Building, Zero Point, Islamabad.

Law against Land Grabbing

The Gazette of Pakistan

EXTRAORDINARY

PUBLISHED BY AUTHORITY

(ISLAMABAD, THURSDAY, JULY 7, 2005)

PART – I

Acts, Ordinances, President’s Orders and Regulations
SENATE SECRETARIAT
Islamabad, the 6th July, 2005

The following Act of Majlis-e-Shoora (Parliament) received the assent of the President on 30th June, 2005, is hereby published for general information:-

ACT NO.XI OF 2005

An Act to curb the activities of the property grabbers

WHEREAS it is expedient to protect the lawful owners and occupiers of immovable properties from their illegal or forcible dispossession there from by the property grabbers;

It is hereby enacted as follows:-

1. Short title, extent and commencement

(1) This Act may be called the Illegal Dispossession Act, 2005 It extends to the whole of Pakistan. It shall come into force at once.

2. Definitions

In this Act, unless there is anything repugnant in the subject or context, “Court” means the Court of Session; “Code” means the Code of Criminal Procedure, 1898 (Act V of 1898); “occupier” means the person who is in lawful possession of a property; “owner” mean the person, who actually owns the property at the time of his dispossession, otherwise than through a process of law; and “Property” means immovable property.

3. Prevention of illegal possession of property, etc

(1) No one shall enter into or upon any property to dispossess, grab, control or occupy it without having any lawful authority to do so with the intention to dispossess, grab, control or occupy the property from owner or occupier of such property.Whoever contravenes the provisions of the sub-section (1) shall, without prejudice to any punishment to which he may be liable under any other law for the time being in force, be punishable with imprisonment which may extend to ten years and with fine and the victim of the offence shall also be compensated in accordance with the provision of section 544 A of the Code.

4. Cognizance of offence

(1) Notwithstanding anything contained in the Code or any law for the time being in force, the contravention of section 3 shall be triable by the Court of Session on a complaint. (2) The offence under this Act shall be non-cognizable. (3) The Court at any stage of the proceedings may direct the police to arrest the accused.

5. Investigation and procedure

(1) Upon a complaint the Court may direct the officer-in-charge of police station to investigate and complete the investigation and forward the same within fifteen days to the Court. Provided the Court may extend the time within which such report is to be forwarded in case where good reasons are shown for not doing so within the time specified in this sub-section.

(2) On taking cognizance of a case, the Court shall proceed with the trial from day to day and shall decide the case within sixty days and for any delay, sufficient reasons shall be recorded.

(3) The Court shall not adjourn the trial for any purpose unless such adjournment is in its opinion, necessary in the interest of justice and no adjournment shall in any case be granted fro more than seven days.

6. Power to attach property

(1) If the Court is satisfied that none of the persons are in possession immediately before the commission of the offence, the Court may attach the property until final decision of the case. (2) In case of attachment, the methods of its management, safeguard against natural decay or deterioration shall be determined by the Court.

7. Eviction and mode of recovery as interim relief

(1) If during trial the Court is satisfied that a person is found prima facie to be not in lawful possession, the Court shall, as an interim relief direct him to put the owner or occupier, as the case may be, in possession.

(2) Where the person against whom any such order is passed under sub-section (1) fails to comply with the same, the Court shall, notwithstanding any other law for the time being in force, take such steps and pass such order as may be necessary to put the owner or occupier in possession.

(3) The Court may authorize any official or officer to take possession for securing compliance with its orders under sub-section (1). The person so authorized may use or cause to be used such force as may be necessary.

(4) If any person, authorized by the Court, under sub-section (3), requires police assistance in the exercise of his power under this Act, he may send a requisition to the officer-in-charge of a police station who shall on such requisition render such assistance as may be required.

(5) The failure of the officer-in-charge of police station to render assistance under sub-section (4) shall amount to misconduct for which the Court may direct departmental action against him.

8. Delivery of possession of property to owner, etc.

(1) On conclusion of trial, if the Court finds that an owner or occupier of the property was illegally dispossessed or property was grabbed in contravention of section 3, the Court may, at the time of passing order under sub-session.

(2) of that section, direct the accused or any person claiming through him for restoration of the possession of the property to the owner or, as the case may be, the occupier, if not already restored to him under section 7. (2) For the purpose of sub-section (1), the Court may, where it is required, direct the officer-in-charge of the police station for such assistance as may be required for restoration of the possession of the property to the owner or, as the case maybe, the occupier.

9. Application of Code.

(1) Unless otherwise provided in this Act, the provisions of the Code of Criminal Procedure, 1898 (V of 1898), shall apply to proceedings under this Act.
RAJA MUHAMMAD AMIN,
Acting Secretary

http://www.opf.org.pk/home/landgrabing.html

Email: opdivison@opf.gov.pk

Contact OPF

Shahrah-e-Jamhouriat, Sector G-5/2,
Post Box No. 1470, Islamabad (Pakistan).
U.A.N: 111-040-040

Postal Code # 44000

Phone # 051 – 9203267, 9048320

Fax # 051 – 9224335, 051 – 9211613

E-mail: info@opf.org.pk

Contact Officials

You may contact the Officers of OPF at the following address:

Overseas Pakistanis Foundation
G-5/2, Shahrah-e-Jamhuriat,
Islamabad.

Contact PersonDesignationExtensionTelephone (Direct)E-mail
MD’s SECRETARIAT

Syed Nayyar Hasnain Haider

Managing Director 9219119md@opf.org.pk
MUHAMMAD NASEEMPSO to MD2319224516 
ADMINISTRATION & PERSONNEL/MIS

HABIB-UR-REHMAN KHAN

Secretary OPF/BOG4059205122hur.khan@opf.org.pk
MUHAMMAD OMARGM (A&P)4099221061 
CH. SHAHZAD IQBALJD (Pers)2119224517 
TAHIR AHMED BUKHARIJD (Admin)2169207821 
MUHAMMAD ARSHAD ALIJD (MIS)2879206122arshad@opf.org.pk
SAGHER AHMEDDD (Admin)217  
IRFAN FAROOQLAW OFFICER215  
ADMIN SECTION 218 admin@opf.org.pk
PERSONNEL SECTION 222 personnel@opf.org.pk
HOUSING & WORKS DIVISION

F.K. SHERWANI

GM4289219125 
SYED SAMIR HAIDERJD2469221065 
KHALID IQBALJD3019208750 
SYED IQBAL SHAHJD2429219126 
MUBASHIR AHMED KHANJD   
HOUSING DIVISION 251 housing@opf.org.pk
WORKS SECTION 236 housing@opf.org.pk
FINANCE DIVISION

M. Y. BHUTTOR

Director4179210264myb@opf.org.pk
FAHEEM ATHARJD2629208288 
SYED KAMAL AHMEDJD2619207102 
FINANCE SECTION 265 finance@opf.org.pk
EDUCATION DIVISION

Brig (Retd) FAROGH ANJUM

Director /Officiating Secretary BOG4139213582 
JAMIL AFZAL CHEEMAGM4249210154 
Sh. ANJUM SHAHZADGM4199204663 
ABRAR AHMED AWANJD2839214508 
IFTIKHAR AHMEDJD 9222692 
EDUCATION DIVISION 248 education@opf.org.pk
WELFARE & SERVICES DIVISION

ISRAR KHAN JAMALI

Director4119219122 
M. BASHIR ABIDGM4259210154 
HUSSAIN ANWAR KHANJD2909219137 
HAFIZ M. SAEED KHALIDJD2089219123 
NARGIS NAQVIJD3029206784 
A. B. RUBINAJD3079220854 
WELFARE & SERVICES DIVISION 308 / 310 welfare@opf.org.pk
COMPLAINT CELL 294 complaints@opf.org.pk
FERC SECTION 289 ferc@opf.org.pk
Registration Section 292 regn@opf.org.pk
ERC Section 296 erc@opf.org.pk
OVERSEAS PAKISTANIS PENSION TRUST / INTERNAL AUDIT DIVISION

A. A. ASAD KHAN

Acting Executive Director4229206687pension@opf.org.pk
ABRAR-UN-NABI BAIGHead of Investment / Fund Manager2889216358 
Ch. JAMSHED AKHTARDD (IAD)213  
OPPT SECTION 279  
PUBLICITY & MARKETING CELL

K. M. MUSTAFA

JD3119221063yw@opf.org.pk
TANVEER HUSSAINAD2829224518 

Complaint Cell

Under the directive of Chief Executive in Pakistan, a Complaint Cell had been established in the Ministry of Labour, Manpower & OPs on 14th June, 2001 directing OPF to expeditiously process the complaints of overseas Pakistanis received through the Complaints Cell of the Ministry. Subsequently, a Complaint Cell has been established/reorganised in OPF (Welfare & Services Division) on 19-09-2003.

The cell deals with the following nature of complaints/grievances, which are usually received through Complaint Cell established in the Prime Minister’s Secretariat, Ministry of LM&OPs, Foreign Mission Abroad as well directly from the OPs:-

  • Property Disputes and Housing Societie
  • Family Disputes
  • Criminal Cases
  • Telephone connection/problems
  • Electricity connections/problems
  • Sui Gas connection/problems
  • Water connection
  • PIA/Other Airlines cases
  • Employments requests/recommendations
  • Financial Matters/Disputes
  • Bank related matters
  • Co-operative Societies/Taj Companys Claims
  • Advisory Services/General information
  • Any other nature of complaints

The above assignments have been divided (subject wise) into three main sections, which are handled by Assistant Directors under the guidance of Joint Director (Complaint Cell) and supervision of General Manager (Welfare & Services) being head of the Division.

Before the establishment of complaint cell, the above nature complaints were dealt by the Services Section, Welfare & Services Division, OPF, Islamabad. Since 1982, about 19,439 cases of above nature have been received, out of which 163,41 have been settled/action taken up to 31st January, 2007.

PROCEDURE/FOLLOW UP ACTIONS FOR EARLY RESOLUTION OF COMPLAINTS

  • 1. After examining the case in detail, the compliant received in OPF Head Office (Complaint Cell) is disposed off within 3/ 4 days positively. As per directions of Minister of State the complaint is acknowledged the same on the next day.
  • 2. All complaints related to various provinces received at OPF Head Office are forwarded to OPF Regional Offices (Regional Heads) nominated as focal points vide PM, Secretariat U.O No. 1(1)/2003-OP (CC) Part dated 08-11-2003, already circulated vide OPF Head Office Letter No. 3014/26/Com.Cell/01 dated 25th November, 2003. Whereas, the complaints relates to the accessible Districts to Head Office (i.e. Islamabad, Rawalpindi, Jhelum, Chakwal, Attock, Gujrat, Mandi Bahauddin, Sargodha, Mianwali, Layyah, Khushab, Bakhar, Faisalabad, Haripur, Abbottabad, Manshera, Batgram, Shangla,, Muzaffarabad, Bagh, Rawalakot, Suddontti) are dealt directly by the Complaint Cell at OPF Head Office.
  • 3. The Regional office take up the case with the concerned authorities/department (focal points) for their appropriate action with a copy to applicant and OPF Head Office (Complaint Cell) within 2/3 days after receipt of complaint.
  • 4. First written reminder is issued after two weeks from the date of issue of original letter. The second reminder is sent to concerned quarters accordingly.
  • 5. If no response is received from the concerned department even after two reminders, the Regional Heads are requested to either send an officer to concerned department or talk to higher authorities for the resolution of complaint. The similar procedure will be followed in the Head Office. Such an action is required for two reasons. There are possibilities that letter has not reached the concerned quarters. If not received, the same is sent on correct address.
  • 6. The outcome from the concerned quarter is conveyed directly to the applicants by the Regional Office under intimation to Head Office (Complaint Cell).
  • 7. Regional offices submit their progress report on the required proforma on monthly basis for perusal of competent authority.
  • 8. Where the complaint remains unresolved despite efforts made by the Regional offices the matter is referred to Head Office for immediate and appropriate action at a senior level.

Contactt address

Mr. Israr Khan Jamali

Director Welfare & Services
OPF Head Office,
Shahrah-e-Jamhuriat, G-5/2, Islamabad
Ph: 051 – 9219122

Click for online complaint submission to wafaqi Mohtasib 

252 thoughts on “Overseas Pakistani Friends Helpline”

  1. i was refused under para 320 (7A) does it mean bann for yen years or i can reapply? please guide me in this regard, 28 days already have passed. what should i do?

  2. SIR,
    i am ammar form islamabad i visited 2 times uk on visit visa but i want to indefinite uk visa ma brother also in uk he is married and british there so kindly tell me how i get indefinite visa

  3. Get an Application Form printed the NADRA website, fill it up completely, attach all requirement. Concerning Fee add some more say about US Dollars 40 (double the fee what is fee for a NICOP abroad). Write a letter to Pakistan Embassy that you are attaching therewith your application with bank draft to cover official fee plus extra for airmail.counter and ask the Embassy to arrange for your NICOP. It is really not easy to digest that the Embassy was not helping. All Embassies are bound to received the applications and forward to Islamabad.

    Do this you will get your NICOP. Embassy will have to do it. If they return you your application, then make a formal complaint to the Federal Ombudsman Islamabad about this refusal, see the results then.

    Regrds

  4. AOA
    hi can anybody know i wants to apply a NICOP ID Card i am living in bangkok thailand, Pakistan Embassy here is not issuing , so anybody know how i can apply online send fee ETC.
    sinfulsaint37@hotmail.com

    i shall be very thankful to you all of guys please tell me.

    [Reply]

  5. Mustafa, you plot was encroached upon only in 1990 and you have woke up so early.

    LDA early this year issued a list of about 110 bogus scoeities first check that.

    In case the whole area or larger part of the area have been enroached upon then matter is something else.

    In case of individual case you first trying filing a complaint On Line with Chief Minister Complaint Cell though you should not have much hope because matter is too late. However there is no hard in trying.

    If matter is of collective nature affecting many then the first thing to be known is if you and other had taken official possession from the Housing Sosciety/Scheme you purchased those plots. If officially had not taken possession of then there is a quite big chance that this encroachment was done due to some blessings from the owners of the soceity. It is the biggest technique of earning. In that case it is much better you start from LDA which definitely is not going to take much interest in the matter. After failing LDA, you go to Punjab Ombudsman which of course is also ineffective/helpless. However by going to punjab ombudsman you will get a better picture where you stand. During process of your complaint with the Ombudsman raise the issue that how many and who are the other victims. When you get information about others affected, then you have to do a leg work by contacting as many as possible. Then jointly sharing go to the court but make the society also a defendant. You can not get the encroachment vacated now as it is now a poltical issue and during this government more particularly you can not have any hope of justice. What you people may attain is some alternate place.

    The case can also go to Chief Justice as a Public Interest Litigation but not at this stage.

    You can contact me at adviseme@live.com perhaps I may suggest you something later.

    Wish you good luck

  6. Asalam O Alakum, I own a plot in Sheraz Housing Scheme, Mouza Bagrian, Lahore. It has been invaded by land mafia since 1990. I would like to ask you if you have any information regarding this Scheme or any other victim who can help me to get more information as to whom I should contact to get my plot back which Govt. Office I should contact. If you can send me some details, I will really appreciate it.
    Thanks,
    Allah Hafiz

    1. muhammad sarwar chohan adv

      dear,mustafa,i have an opportunity to see your mail.if you like to send me particulars of your plot,may i help you after investigation. and suggest you

  7. MUNIR HUSSAIN S/O GHULAM NABI S/O ALLAH DAD

    GOD LOVETH NOT THAT EVIL SHOULD BE NOISED ABROAD IN PUBLIC SPEECH, EXCEPT WHERE INJUSTICE HATH BEEN DONE;
    FOR GOD IS HE WHO HEARETH AND KNOWETH ALL THINGS.–
    —————————————–HOLY QURAN.
    AND COVER NOT TRUTH WITH FALSEHOOD, NOR CONCEAL
    THE TRUTH WHEN YE KNOW (WHAT IT IS).——HOLY QURAN
    JANAB RAHIM SAHIB
    ASSALAM-O-ALLAICUM,
    I SEND DETAILS BY MAIL, PLEAS CHICK MAIL,
    1:–COURT NOTICE DALY MASHRIQ LAHORE LAHORE HIGH
    COURT DATED 15/06/1969.———–PAGE (2)
    PETITION.NOS.939/R,940/R,941/R,942/R,943/R,944/R,
    945/R,946/R,947/R/1968.
    2:–BOGUSE RECORD CORPUTIONS WORLD RECORD
    ALLOTED LAND ON 30/02/1959 ETC.—- PAGE (4)
    3:–OVERSEAS PAKISTANI FOUNDATION ISLAMABAD
    LETTER DATED 14/05/2004 WITH,
    (A)NO.EA(R)/KC/517/G/EDO(R)DATED 24/04/2004,
    (B)NO.EA(R)/KC/452/G/EDO(R)DATED 06/04/2004,
    (C)C.NO.5881/2002-POP/C–II–427/2002, ORDER DATED
    31/07/2003, MUNIR HUSSAIN S/O GHULAM NABI &
    OTHERS REFUGEES JAMMU AND KASHMIR,
    4:– OPF LETTER DATED 24/07/2004 WITH COPY OF
    PETITION NOS.432/W/1993,117/R/1994 AND 103/R/1993
    5:—-REPLY OPF LETTER DATED 18/10/2005 WITH,
    (A)NO.892-93/NTO DATED 06/10/2005 EDO(R)GUJRANWALA /
    ALSO COPY TO SECTION OFFICER (I-& C-I)
    GOVERNMENT PUNJAB, SAGAD,LAHORE. NO.DOP/OPCC/
    178/2004 MUNIR HUSSAIN
    (B):–C.NO.5881/2002-POP/C–II–427/2002, ORDER
    DATED 31/07/2003 POP PUNJAB,
    (C):–COPY NOTICE CASE NO.151/2005 BOARD OF REVENUE
    AS EVIDENCE ORDER DATED 31/07/2003
    PENDING PETITION CAME OUT,
    (D):–LETTER PRIME MINISTER OVERSEAS PAKISTANI
    C.CELL NO.287/2004 MUNIR HUSAIN.
    GOVT PUNJAB NO.DOP/OPCC/178/2004, ETC.
    CORPUTIONS WORLD RECORD AVIALABLE IN SUPREME
    COURT OF PAKISTAN /
    1:–BY REGD LETTER ON 04/07/2007
    2:–BY OCS ON 28/08/2007
    YOU CALL US JUSTICE TO YOUR DOOR STEPS.
    JUSTICE FOR ALL ????????????????????????
    THIS RECORD FILED PRIME MINISTER OPCC.287/2004,
    GOVT PUNJAB OPCC/178/2004,
    OPF ISLAMABAD NO.3014/02/2594/C.CELL,
    ANY ONE NO POWER TO CHAING IT.
    WATING FOR REPLY
    MUNIR KAKRALI
    YOURS FAITH FULLY.

  8. DEAR Nazar, 18 September 2009
    This website is only for general information. It is not a forum for filing any complaints and then waiting for the results. For your problems you have to fight yourself. From this site you can only get a bit advice what to do if you do not know.

    I suggest you write a letter under Registered cover as under:

    Mr. Tariq Saleem Dogar, Date:
    Inspector General of Police Punjab,
    Police Headquarters,
    Lahore.

    Harassment
    Dear Sir,

    PROTECTION FOR THE FAMILY

    I am an Overseas Pakistani presently working in………. . I am resident of House No……….. /Pakistan. One of the neighbourer Mr………….resident of the same street wherein I live, is causing harassment to my family. My children remain in fear. He threatens my family to kidnap the children. He boasts that my family can approach anywhere they wish but he has influence.

    This has disturbed my life. Through this communication I formally approach you to record officially these threats and that in case any incident whatsoever nature happened to my children this Mr…….. will be the mastermind and will be responsible for that.

    I shall be obliged if my this complaint and statement is recorded with area police and acknowledged.

    With regards,

    Yours faithfully,

    ( )

    TWO

    The Managing Director, Date:
    Overseas Pakistanis Foundation,
    Shahrah-e-Jamhuriyat,
    Islamabad.
    t
    Dear Sir,

    PROTECTION FOR THE FAMILY

    I am an Overseas Pakistani presently working in………. . I am resident of House No……….. /Pakistan. One of the neighbourer Mr………….resident of the same street wherein I live, is causing harassment to my family. My children remain in fear. He threatens my family to kidnap the children. He boasts that my family can approach anywhere they wish but he has influence.

    This has disturbed my life. Through this communication I request you to please approach the area Police through the channel to record officially these threats and that in case any incident whatsoever nature happened to my children this Mr…….. will be the mastermind and will be responsible for that.
    Since the matter is concerning protection of children I shall be obliged if the matter is not dealth with routinely through letters rather someone from OPF personally visits my home, records statement of my children with witnesses from the area and then approach the area police.

    I await your help and assitance

    With regards,

    Yours faithfully,

    ( )

    THREE

    His Excellency Mr. Nawaz Sharif, Date:
    Chief Minister Punjab,
    Club Road,
    Lahore.
    t
    Your Excellency,

    PROTECTION FOR THE FAMILY

    I am an Overseas Pakistani presently working in………. . I am resident of House No……….. /Pakistan. One of the neighbourer Mr………….resident of the same street wherein I live, is causing harassment to my family. My children remain in fear. He threatens my family to kidnap the children. He boasts that my family can approach anywhere they wish but he has influence.

    This has disturbed my life. Through this communication I request you to please approach the area Police through the channel to record officially these threats and that in case any incident whatsoever nature happened to my children this Mr…….. will be the mastermind and will be responsible for that.

    Since you have specially vowed for the welfare of Overseas Pakistanis, I shall be obliged if you could kindly help assist me in protecting my family.

    I await your help and assistance
    With regards,

    Yours faithfully,
    )

    Nazar, you can then keep me informed at my email adviseme@live.com but remember due to my halth I do not attend my emails daily but once a week or like that hence after sending emailwait. You address to POlice by registered airmail aswellas On Line at form http://www.punjabpolice.gov.pk/feedback_form.asp?id=139 and keep the print out. Lke wise foraddressing CM Punjab you file On Line.

    1. Asalam-o-alikum:
      This is AMEET KUMAR from karachi-pak. i have submited my application on 14 aug 2009 .now i am worride about my class bcz my calss started 28 aug 2009 but i get it extension for 1 month from my college in LONDON .sir plz i want to know that what time exaclty u will take plz help me im waiting for your repling thanks.

      1. @AMEET,

        Reading above 4/5 lines as you are “worride”I really wonder if you really are a student and more particularly for “study” in London. I would believe UK Embassy people really have gone mad if they approve a student visa for you.

  9. Brother Ali Khan, you are wasting time. If you really want to some movement then take my advice but strictly what I say. Address a simple complaint to the Federal Ombudsman Islamabad. The subject of your complaint should be ‘NON RESPONSE BY CDA”. Now what I wish to emphasis is that write minimum possible. Do not mention anything else even a word beyond what I say’ Your application should be as under:

    The Federal Ombudsman, Date:
    Benevolent Fund Building,
    Zero Point,
    Islamabad.

    Dear Sir,

    NON RESPONSE BY CDA

    I addressed Capital Development Authority Islamabad vide my letter dated……(copy attached) concerning the latest development position about Jeddah Town. Despite reminders CDA has not responded me which is an act of mal administration and which I knock at your door.

    I shall be grateful if you kindly take note of this violation of office procedures and direct the CDA to give me proper response to my query.

    Thanking you,
    Yours faithfully,

    Ali, remember, if you add your own wisdom in the above drafted application like you add your plot number, you mention you having made full payment etc then you will loose your complaint. I cannot explain here why. Remain to the text what I typed above. It is a basic rule which is called in urdu and which you must have seen in Indian films “Her Cheese pahlay say nahee khool danee chahiyaay”.

    When your complaint progresses, then mention briefly here what response has come and I will give you advise. Do not pin high hope but at least something will come and at least you will know where actually you stands.

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