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Information regarding Pakistan Citizen’s Portal

  • by

Prime minister’s Performance Delivery Unit

User’s guidelines manual for Complaints and Suggestions handling

People by installation the App can benefit in the following ways;

Citizens’ empowerment

  • Free registration on the Portal via App.
  • Creation of a long-lasting account with Governments’ authorities at all levels for lodging complaints, identifications of issues as a social responsibility and suggestions.
  • Direct interaction and connectivity with the concerned office/officers.
  • No physical mobility required.
  • Regular update and real time tracking regarding the status of complaints etc.
  • No timing bar on complaint lodging/case submission.
  • No reference required to put forward a case.

Categories of Registered Members

People registered or being registered on Pakistan Citizen’s Portal regarded as members are categorized as follow;

Pakistani Citizens

All Pakistanis without any discrimination based on caste, creed, religion, color, gender, age, physical/mental condition etc. may register on the Portal.

Overseas Pakistanis

All Pakistanis who are either abroad (for work, study etc.) or on leave at home (Pakistan) may register on the Portal.


Foreigners and Pakistanis turned foreigners may register on the Portal.

To read detailed manual, please click here

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