Pakistan Telecommunication Authority (PTA), while seeking consumer cooperation in streamlining data, has advised mobile phone subscribers to visit Customer Services Centre (CSC) of the mobile operator concerned and get their SIMs’ data corrected.
According to an announcement by the PTA on Tuesday, it has recently introduced a new service named ‘SIM Information System 668’ to enable mobile subscribers to know the total number of SIMs issued against their names by each mobile operator by sending their CNIC number to 668.
The PTA says it has been observed that mobile users after getting information through this service contact the operator’s helpline service to know the details of those numbers which have been issued against their CNIC without their knowledge. The regulator suggests that the users may visit the CSC of the mobile operator concerned to resolve the issue.
In order to get the data corrected, it says, mobile users will personally visit the CSC of the operator and fill an undertaking by listing all the SIMs or numbers in their use and will get the unwanted numbers withdrawn from their names. The centre will return a copy of this undertaking to the customer.
The PTA says it has made it compulsory for all mobile users to have their SIMs registered in their names.
“Unauthorized SIM owners have been advised to register the SIM in their names within seven days of notification from the Customer Services Centre, otherwise their calling facility will be stopped after 13 days and SIM will be completely blocked after 17 days of that notice.”
Data currently available is updated till January 31, 2009 which will be updated with regular intervals, it says.
The PTA says it has launched this service to facilitate the mobile users and secure their data, adding without the cooperation of mobile subscribers the benefits of the service cannot be achieved at desired levels.
The regulator says it is aware of the fact that there is limited number of CSCs and unavailability of such centres in some cities and towns, therefore a lot of rush is expected.
The service will be expanded to more cities and towns in subsequent phases, after devising appropriate methods, in consultation with mobile companies. Since this facility involves consumer identity protection, great care is being taken in devising methods of confirmation, it says.
The PTA says since its launch, the service has been helpful in revealing and minimizing the misuse of CNIC numbers of mobile subscribers by franchises and retailers.
“It is also helping in addressing the issue of unauthorized SIMs. The PTA, over the last two years, has launched a number of campaigns through print and electronic media for the awareness of mobile users of this issue and is still engaged in such activities. The News